We are Brainlabs, the High-Performance media agency, on a mission to become the world's biggest and best independent media agency. We plan and buy media that delivers profitable and sustained business impact. And what’s our formula? Superteams of Brainlabbers, fueled by data and enabled by technology.
Brainlabs has always been a culture-first company. In fact, from the very beginnings of the agency a set of shared principles, philosophies and values was documented in The Brainlabs Handbook, helping us create our unique culture.
As with everything here we always seek to adapt and improve so The Brainlabs Handbook has been fine-tuned to become The Brainlabs Culture Code.
This Culture Code consists of 12 codes that talk to what it means to be a Brainlabber. It’s a joint commitment to continuous development and creating a company that we can all be proud of, where Brainlabbers can turn up to do great work, make great friends and win together.
You can read The Brainlabs Culture Code in full here.
Role type: Full-time
Team: Operations
Reporting to: Managing Director, Operations
Estimated Start: March 2026
Location: On-site @ 2 Grand Central Tower, 140 E 45th St, New York, NY 10017
Work Authorization: Must be legally entitled to work in the United States
What's the role
We’re looking for a proactive, people-first Workplace Coordinator to lead the day-to-day running of our New York City office. You’ll be the friendly, dependable presence that keeps the space running smoothly — making sure our people have the tools, environment, and support they need to do the best work of their careers.
In this hands-on role, you’ll own everything from office management and basic IT troubleshooting to onboarding new joiners and supporting culture moments. You’ll embody our Culture Code in everything you do — raising the bar for workplace experience.
What you'd do:
Manage our New York City office and experience
- Be the go-to person for all office-related needs
- Support basic IT needs
- Make sure the space is clean, stocked, safe, and ready for collaboration each day
- Manage relationships with vendors (cleaners, caterers, building management, etc.)
- Support day-to-day perks like breakfast/lunch setups and handling deliveries
- Take ownership of local events and help bring our office culture to life
- Welcome new starters and visitors to the space
Assist the People Team with Operational & Coordinator tasks, as required and may include:
- Work closely with the People Partnering team to oversee the full spectrum of employee onboarding, employee offboarding and contractual changes. This includes tasks such as checking contacts, verifying employees right to work, preparing contractual change letters, relaying information to payroll and updating our HRIS
- Help answer employee policy questions
- Assist with reporting and people metrics tracking
Who you are:
- Organized, hands-on and always looking to raise the bar
- Excellent attention to detail
- A great communicator who loves helping others succeed
- Friendly, reliable and unflappable in a fast-paced environment
- Naturally collaborative and service-minded
- Confident handling office tech and problem-solving on the fly
- Experience in office coordination, hospitality, or high-end service is a plus
How you'd succeed:
- You’re always looking for ways to improve the workplace experience and make things more efficient, thoughtful, or delightful.
#LI-MB1
What happens next?
We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.
Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. We are proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!
Please note that we will never ask you to transfer cash or make any other payment to us in order to apply for a role or to work for Brainlabs. Any such asks are fraudulent and should be reported to the appropriate authorities in your area.
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