Workforce Management Specialist

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
As a Workforce Management Specialist within our Customer organization, you will be responsible for creating and maintaining forecasts and capacity plans for our Workforce Management and Operations teams. In this role, you'll develop a detailed understanding of our user's needs, products, and business drivers. You will help develop and refine our forecasting and capacity planning models and processes.
What you'll do as a Workforce Management Specialist

• Prepare accurate long and short-term forecasts, advising the business on what to expect for future state.
• Prepare ad hoc forecast scenarios such as Super Bowl surge, playoff scheduling demands, and overlap of seasons for NHL, NBA, and MLB.
• Create dashboards and reports to clearly communicate forecasts, plans, and performance.
• Ensure accurate headcount tracking and maintain capacity plans.
• Support the maintenance and development of workforce planning processes and procedures.

What you'll bring

• At least 3 years of Forecasting, Demand Planning, Business Analytics, or Data Science experience.
• Understanding of SQL and Google Sheets; proficiency with Python is a plus.
• Proficiency in Tableau, or similar data visualization tools.
• Exceptional analytical skills with strong attention to detail.
• Clear and thorough understanding of short, medium, and long-term forecasting practices.
• A drive towards continual improvement of processes and working environment.
• Experience in Workforce Management is preferred.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is $63,200.00 - $94,800.00, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.