Coordinate and assign incoming Data Services projects, track milestones and hours, prepare status reports and Excel-based queue reports, identify and resolve bottlenecks, liaise with stakeholders, and escalate technical outages to ensure timely delivery.
This is a remote position.
Paradigm is seeking a Workforce Coordinator with Project Coordination focus to support our client, a leader in the legal services industry. This position coordinates incoming project work across a Data Services team, tracks assignments through completion, communicates project status, and helps resolve bottlenecks and competing priorities.
This opportunity is best suited for someone with a strong project coordination background rather than traditional workforce planning or scheduling experience. The ideal candidate is highly organized, communicates clearly, works well under changing deadlines, and is comfortable maintaining project information in Microsoft Excel.
Type: 12 Month Contract
Pay: $20hr - $23hr
Location: Remote, USA (Approved States Only)
Approved States: Alabama, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Washington DC, Wisconsin
Work Schedule: 9:30 a.m.–6:00 p.m. Pacific Time; candidates must be available to work these hours.
Benefits: Medical, dental, vision, life, 401K, PTO, and sick leave
As a Workforce Coordinator, you will:
- Coordinate and assign incoming Data Services work based on deadlines, project requirements, and available capacity.
- Track assignments, project milestones, and outstanding tasks through completion.
- Prepare and communicate daily status updates regarding active projects and assigned work.
- Identify bottlenecks, delays, and competing priorities and coordinate appropriate next steps.
- Maintain visibility into the progress, timelines, and status of projects moving through Data Services.
- Track estimated versus actual project hours and identify potential variances.
- Gather work-queue information and prepare Excel reports to support planning and process improvements.
- Serve as a liaison between Client Services, Data Services, project managers, and other stakeholders.
- Escalate widespread technical issues or outages that may affect project delivery.
Requirements
Our skills and experience wish list includes:
- 3+ years of project coordination, operations coordination, or similar experience.
- Strong organizational skills with the ability to manage a high volume of changing assignments.
- Excellent written and verbal communication skills.
- Ability to communicate professionally with project managers, technical teams, clients, and internal stakeholders.
- Ability to remain organized and productive in a fast-paced environment with shifting priorities and immediate deadlines.
- Working knowledge of Microsoft Excel, including adding line items to tables, formatting spreadsheets, and using basic formulas.
- Strong problem-solving skills and the ability to evaluate issues logically.
- Ability to track project information, schedules, assignments, and hours accurately.
Benefits
Paradigm offers a competitive benefits package that includes medical, dental, vision, life, 401K, PTO, and sick days.
About Us, Paradigm
Want to love Mondays? It's possible when you love what you do. Paradigm is a staffing solutions firm dedicated to finding the perfect job for candidates. We're connected with some of the most innovative tech companies around, giving our employees that competitive edge needed in today's job market.
Paradigm Information Services does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Similar Jobs
Digital Media • eCommerce • Information Technology • Marketing Tech • Pet • Retail • Social Media
Monitor real-time contact center volumes, agent adherence, and staffing; manage time-off and schedule adjustments; analyze trends in attendance and service metrics; recommend staffing optimizations; maintain confidential employee records and generate reports using workforce management tools and spreadsheets.
Top Skills:
AvayaExcelFive9GenesysGoogle SheetsGoogle WorkspaceMicrosoft WordNiceQueue Monitoring SystemsVerintWindowsWorkforce Management Software
Edtech
Support grants administration and large-scale grant initiatives by executing contracts, maintaining accurate records, validating grantee data, coordinating project tasks in project management software, triaging general mailbox communications, coordinating schedules, and conducting outreach to grantees and payment recipients to resolve issues and ensure process continuity.
Semiconductor • Energy • Industrial • Manufacturing
Support real-time labor coordination, project staffing, and internal labor tracking. Coordinate daily assignments, verify onboarding and licensing, maintain workforce tracker, liaise with TA/HR/Payroll, escalate issues, track compliance and badges, assist training/events, and provide clerical and customer service support to field leadership.
Top Skills:
ExcelHrisMS OfficePaycomSharepointWorkforce Tracking Systems
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
