Workflow Solutions Engineer

At gaiia, we're building the leading platform for Communications Service Providers (CSPs) that truly care about their customers. Our core product is an operating system (OS) for telcos that manages billing, operations, automation and everything in between.

We're passionate about taking care of our people, and it's not just lip service. We want you to focus on your job while we care for everything else. We offer competitive pay and benefits, attractive stock options, unparalleled transparency, and a 100% remote environment. We're excited to have you join us for your next career adventure!

As a Workflow Solutions Engineer, you’ll work closely with customers and internal teams to design and guide the implementation of scalable, supportable, and future-ready network solutions that fit well with the gaiia platform. This role requires a deep understanding of telecom network infrastructure and the ability to translate technical network architecture into actionable solution designs. You’ll act as trusted technical voice during implementation phases, working cross-functionally with Sales, Product, Customer Solutions, and Engineering.

Network Discovery and Architecture:

• Conduct deep discovery sessions to understand customers’ existing network environments, including CPE, access, transport, core, and OSS/BSS layers.
• Document network topologies, business process flows, and integration points with clarity, highlighting constraints, dependencies, and design assumptions.
• Help customers and internal stakeholders understand trade-offs and priorities when designing around a mix of new and legacy infrastructure and business operations.

Technical Solutionning:

• Collaborate with Sales Engineers and Account Executives to support technical discovery and qualification of prospects.
• Translate customer network requirements into tailored solutions that showcase the value and feasibility of gaiia’s platform.
• Build and implement workflows leveraging gaiia’s workflow builder.

Implementation Leadership:

• Provide architecture oversight and clarification during onboarding and implementation phases.
• Build an efficient and repeatable process for network scoping, deep dive, solution alignment, and implementation.
• Act as a subject matter expert for internal teams needing context on customer network design and implementation considerations.
• Partner with Product and Engineering to influence roadmap direction based on real-world customer network needs.
• Drive requirements to a team of highly-skilled software engineers to develop network provisioning automations based on your designs.

🎖️ Must-haves

• Bachelor's degree in a relevant field (e.g., Computer Science, Network Engineering), or equivalent practical experience, along with industry certifications
• Deep knowledge of the telecom industry and network engineering.
• Ability to understand and code workflows in TypeScript/JavaScript.
• 5+ years experience as a Network Engineer, Solution Architect, Sales Engineer or similar role within the broader B2B SaaS industry.
• Excellent presentation and communication skills, with the ability to effectively articulate technical concepts to both technical and non-technical audiences.
• Ability to build and maintain strong relationships with customers and internal stakeholders.
• Self-motivated, proactive, and results-oriented with a passion for technology and innovation.
• You have the ability to travel frequently in the US, to actively support our customers during key engagements and go-lives.

At gaiia, we have a transparent salary philosophy and a robust evaluation and compensation framework. It translates to a fair and impartial model where salaries are published internally, healthy discussions around compensation and performance can exist, and taboos are removed.

• Flexible 25 days of vacation.
• Stock Options Plan.
• Group Insurance.
• Telemedicine.
• Life Spending Account.
• Employee-sponsored RRSP.
• Flexible working hours & all-remote work.

We are an equal-opportunity employer committed to inclusivity and diversity. Our workplace is fully remote and boasts accessible technologies, ensuring all team members can thrive. Should you require accommodations due to a disability during the application process, please contact us at 581-996-9639 or [email protected] as per the Accessible Canada Act and human rights legislation. We're here to support you every step of the way.

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