Workday Client Success Partner

Workday Client Success Partner

🕒 Full-time, salaried + commission position
🌍 100% Remote - must reside within the United States
✈️ Up to 50% domestic travel
📍 Must be eligible to work in the United States without sponsorship, now or in the future

The Opportunity

We’re adding a Client Success Partner to our Workday Practice — a senior relationship role built for someone who combines deep Workday domain expertise with the executive presence and consultative instincts to serve as a long-term strategic partner to our public sector clients.

This is a trusted advisor position that sits at the intersection of client relationship, delivery oversight, and strategic growth — and it is central to how Meridian differentiates itself in the market.

Why Meridian — And Why Now

There’s no shortage of Workday partners. Here’s what’s different about this one:

This role is built into how we win. The Client Success Partner isn’t a post-sale support function at Meridian — it’s a core part of our market differentiation. When clients choose Meridian, the promise of a long-term trusted advisor is part of what they’re buying.

You’ll work alongside a strong delivery team. Our Engagement Managers and delivery practitioners are experienced, mission-oriented, and accountable. You won’t be cleaning up messes — you’ll be amplifying strong delivery with strategic relationship leadership.

You’ll have a real partner in Client Development. The Client Development Executive who supports your accounts is aligned with you, not competing with you. Expansion opportunities you identify go through a collaborative, supported pursuit process — not a handoff into a black hole.

The territory is real. Public sector Workday spend is accelerating. State and local governments, K–12 districts, and federal agencies are actively expanding Workday footprints. Meridian has a 20+ year track record serving these clients. Your portfolio will be real accounts with real depth.

The compensation reflects the role. We recognize that trusted advisor relationships drive long-term revenue. This role is compensated accordingly — with a strong base, meaningful variable tied to outcomes you can actually influence, and a clear path to Director, Client Success.

The culture is human. We’re a firm built on integrity, mission, and relationships. Our clients feel it. Our team feels it. You will too!

Responsibilities

Client Relationship & Trusted Advisor

• Own the executive client relationship for a portfolio of Meridian’s public sector accounts, independent of any single active engagement
• Serve as the primary strategic point of contact for agency and district leadership — the person clients call when something matters, not just when something breaks
• Conduct regular executive business reviews (EBRs) to align on outcomes, surface strategic priorities, and demonstrate Meridian’s ongoing value
• Build deep, multi-threaded relationships across client organizations — CHRO, CFO, CIO, and operational leadership
• Represent the client’s voice internally, advocating for their interests across delivery, product, and practice leadership

Delivery Oversight & Engagement Health

• Maintain visibility into the health of active Meridian engagements within your accounts — not as a project manager, but as an executive sponsor and escalation point
• Partner with Engagement Managers to anticipate risks, navigate organizational complexity, and protect the client relationship during delivery challenges
• Attend steering committee meetings and key delivery milestones as Meridian’s senior relationship representative
• Ensure seamless onboarding of new engagements by bridging the Client Development Executive handoff and setting the tone for the client experience from day one

Growth & Expansion

• Identify and shape expansion opportunities within your account portfolio — new Workday modules, Phase X work, AMS, optimization, and staff augmentation
• Partner closely with the Client Development Executive to qualify, frame, and advance expansion opportunities through the pursuit process
• Contribute to proposal development and orals presentations for expansion engagements, lending delivery credibility and client context to the pursuit team
• Maintain a clear view of each client’s Workday roadmap and align Meridian’s capabilities to their strategic direction

Practice & Market Contribution

• Bring structured client feedback and market intelligence back to Meridian’s practice leadership to inform service development and go-to-market strategy
• Contribute to Meridian’s public sector thought leadership through written content, speaking engagements, and ecosystem participation
• Mentor Client Success Advisors and support their development toward the Client Success Partner level
• Represent Meridian at Workday Rising, public sector user groups, and regional events as a recognized voice in the ecosystem

Minimum Qualifications

• 5+ years experience serving in a delivery leadership or client-facing oversight role on Workday engagements (Engagement Manager, Practice Lead, Delivery Director, or equivalent)
• 7+ years of experience in Workday consulting, implementation, or client-facing roles within the Workday ecosystem
• Demonstrated experience serving as a trusted advisor to public sector executives — state/local government, K–12, federal agencies, or non-profit organizations
• Deep functional knowledge of Workday HCM, Financials, Payroll, or related Workday modules — sufficient to credibly advise clients on platform strategy and roadmap
• Ability to work standard East Coast hours

Pay Transparency

Compensation for roles at Meridian varies depending on a wide array of factors including, but not limited to, the specific practice, role, skillset, and level of experience. As required by law, Meridian provides a reasonable range of compensation for roles that may be hired.

Base Salary Range is $190,000 - $225,000 plus commission for an OTE of $285,000 - $338,000 is available for this specific role.  There is no cap on commissions.