Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a Member of Technical Staff to join our Cloud Infrastructure Engineering Organization (CIE CORP Systems Engineering team). You will promote a teaching and learning culture within the team and will be a CIE CORP Systems Admin liaison to all internal stakeholders. As a Systems Administrator (CIE CORP) liaison, you will identify and execute on opportunities to adopt new processes within the team.
The Role: Systems Administrator (Operations Associate)
The systems administrator is a critical member of the Systems Engineering Team (CIE CORP) responsible for the 24/7/365 support of the core business systems, services, and all supporting platforms. The entire supporting infrastructure is both public and private cloud for athenahealth Enterprise applications. While we're looking for an individual that can handle daily operational work, the ideal candidate will have a strong dedication to process, standardization, documentation, and minimizing the risk of emergency situations. As a member of a team dedicated to maintaining superior service for our customers, a positive outlook is essential.
Essential Functions (Duties and Responsibilities):
Job Responsibilities
- Provide expert technical support for both hardware and software issues encountered by our users
- Maintain and optimize essential IT operations, including operating systems, security tools, applications, servers, software, and hardware
- Deploy and configure Windows Servers (Virtual & Physical)
- Proactively upgrade systems and processes to enhance functionality and address security concerns
- Monitor system/server performance
- Thoroughly document resolutions for future remediation and knowledge sharing
- Work closely with cross-functional teams to troubleshoot and resolve system issues
- Accurately and promptly complete assigned job functions, projects, and scheduled tasks
- Participate On-Call rotation
Education & Experience Required:
- 2+ years of professional experience in a Windows Systems Administrator role
- Familiarity with various operating systems and platforms
- PowerShell knowledge (level 200)
- Ability to work both independently and collaboratively as part of a team
- Resourcefulness and strong problem-solving aptitude
- Excellent communication skills
- Highly motivated and persistent
Knowledge & Skills:
- Windows Server
- Active Directory
- Group Policy Management
- Azure Active Directory
- Familiarity with Azure Services
- Microsoft 365 Suite of Application (Exchange Online, Teams, SharePoint etc.)
- PowerShell, strong familiarization
- VMware, Strong understanding of infrastructure (vCenter, ESXi, vSAN etc.)
- Windows Patching
- Windows Technologies – DNS, DHCP, IIS etc.
- Microsoft SQL server familiarization
- Citrix Infrastructure familiarization
- Service-now familiarization (consumer)
- Jira Service Desk familiarization (consumer)
- Strong overall network skills
- SolarWinds
Expected Compensation
$96,000 - $162,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Top Skills
athenahealth Boston, Massachusetts, USA Office
80 Guest Street, Boston, MA, United States, 02135
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