Wholesale Manager-Workers Comp

Job Summary

The Wholesale Workers Comp Manager will lead ISC’s Workers Compensation Wholesale Division, with a primary focus on small-market construction accounts. This is a hands-on production role, responsible for managing a team of brokers and support staff, overseeing account placement and service delivery, and cultivating strong relationships with carriers and retail agents. The manager will report regularly to senior leadership on financial performance, key business metrics, market trends, and operational updates to support strategic decision-making.

Position Responsibilities

• Lead, mentor, and manage a team of brokers and support staff to achieve production and service excellence.
• Assign and oversee account workloads, ensuring quality and timeliness.
• Drive team performance through regular coaching, training, and accountability practices.
• Foster a culture of ownership, compliance, and customer-centric service.
• Collaborate with other business units within ISC
• Manage up to 40 Workers Compensation accounts per week, ranging from $1K–$200K in premium.
• Oversee new business solicitation and renewal processes with retail agents.
• Prepare market submissions and quote cover letters; negotiate with carriers to secure competitive terms.
• Engage in daily communication with underwriters and retail agency partners to ensure accurate and complete placement.
• Review policies and documentation for accuracy, completeness, and compliance.
• Handle escalated client service issues and ensure accurate, timely responses.
• Provide regular reporting for executive management on:
  • Business unit financial performance (premium volume, revenue, loss ratios, etc.)
  • Key performance indicators (turnaround times, close ratios, retention, etc.)
  • Market conditions, emerging trends, and strategic outlook
  • Operational updates and resource needs
• Collaborate with accounting and claims teams to resolve invoicing and cancellation issues.
• Contribute to division budgeting, goal-setting, and strategic planning.
• Ensure team compliance with licensing requirements, internal controls, and documentation standards.
• Oversee internal system updates, file management, and other administrative workflows.
• Support state-specific regulatory compliance and carrier guidelines.
• Act as the primary liaison with carrier partners for escalations, negotiations, and strategic discussions.
• Collaborate with carriers to stay informed of appetite changes, underwriting guidelines, and market shifts impacting Workers Compensation

Minimum Qualifications

• Bachelor’s degree in Business, Insurance, Finance, or related field required
• P&C Broker License required
• 7+ years of commercial insurance experience
• Minimum 3–5 years in a leadership or business unit management role, preferably in a wholesale brokerage or production underwriting environment
• Strong knowledge of Workers Compensation insurance
• Demonstrated ability to lead teams, manage performance, and deliver against financial and operational KPIs.
• Strong market relationships and proven success in carrier negotiations.
• Previous experience building or scaling a specialized book of business
• Excellent communication, organizational, and decision-making skills.
• Proficiency in Microsoft Office Suite and agency management systems.
• Ability to manage workload independently in a remote setting.
• Ability to work collaboratively with team members and other departments
• Strong desire to learn, explore new ideas, and seek out new knowledge
• Ability to be flexible, embrace change, and quickly pivot in response to shifting priorities

This role also offers bonus pay. Your ISC Talent Acquisition representative will share more details about the bonus component should you advance in the interview process.