Website Product Discovery Lead - Integrated Marketing Owned Channels

Job Description
Are you ready to shape the future of digital experiences at a global leader in financial services? This is your opportunity to leverage your expertise, collaborate with top talent, and make a tangible impact on business growth and client engagement. Join a team that values your skills, supports your career mobility, and empowers you to grow as a leader in digital product strategy.
As a Web Product Discovery Lead within the Integrated Owned Marketing Team, you will play a key role in unifying and modernizing jpmorgan.com, driving business growth, and enhancing client engagement across the Corporate & Investment Bank (CIB). You will be part of the web product team and help advance J.P. Morgan's client-first approach and global leadership in digital experiences.
Job responsibilities:

• Lead the development and implementation of a user-centric discovery operating model to identify UX challenges and advocate for users, ensuring alignment with web product team goals.
• Oversee project management and team leadership for multiple roles and projects within the UX Design and Research domain, providing day-to-day feedback, guidance, and critique to foster collaboration and innovation.
• Champion user-centric design principles and practices across all web product initiatives, translating research findings into actionable UX recommendations and web strategies.
• Collaborate closely with the Web Product Manager and cross-functional partners, including marketing, sales enablement, analytics, testing, and platform design, to ensure cohesive design and research efforts.
• Serve as a conduit to critical partners and stakeholders to escalate dependencies and identify sources of user research participants across the CIB.
• Identify and engage internal and external user audiences to support research initiatives and qualitative testing, ensuring diverse perspectives inform design solutions.
• Develop and implement feedback loops to ensure continuous refinement and improvement of design solutions based on quantitative and qualitative data.
• Ensure consistency and alignment with J.P. Morgan's client-first approach and global leadership across the website and related experiences.
• Present findings, recommendations, and updates to executive leadership and key stakeholders.

Required qualifications, capabilities, and skills:

• Bachelor's degree in design, marketing, business, or a related field.
• 7 years of experience in digital product design and research with a focus on web platforms.
• Proven experience developing and implementing user-centric discovery and design models.
• Demonstrated ability to identify, engage, and manage diverse user audiences (internal and external) for research and testing purposes.
• Strong analytical skills with experience synthesizing qualitative and quantitative data to inform design decisions.
• Familiarity with research tools and platforms (e.g., UserTesting, Qualtrics, SurveyMonkey, or similar).
• Ability to translate user insights into actionable recommendations for product and design teams.
• Strong relationship management skills and demonstrated ability to collaborate with internal and external partners, including marketing, sales enablement, analytics, testing, and platform design teams.
• Excellent written and verbal communication skills, with the ability to collaborate effectively and present to executive leadership.
• Meticulous attention to detail, with a highly organized approach to project management and team leadership.

Preferred qualifications, capabilities, and skills:

• Experience working within the financial services industry.
• Proficiency in Figma and Adobe Experience Manager.
• Master's degree.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.