Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
We’re looking for a Web Program/Project Manager to guide the day-to-day operations and future improvements of Yext.com. This person will manage content using our headless CMS, lead personalization initiatives, and work closely with teams across engineering, design, marketing, and analytics. The role helps make our website faster, more effective, and aligned with business goals while delivering a best-in-class customer experience.
What You'll Do- Manage the full content process in the Yext Knowledge Graph CMS, from writing to publishing and optimization.
- Create and update key content types like blog posts, authors, quotes, product pages, and supporting resources.
- Lead website personalization campaigns, partnering with Marketing Ops and using tools like GA4 and Optimizely.
- Coordinate with engineers, designers, and marketers to deliver web improvements that support business needs and enhance customer experience.
- Advocate for UX and engineering best practices while balancing stakeholder input and business priorities.
- Make smart trade-offs when needed to maintain momentum while keeping quality and user needs in focus.
- Execute site-wide updates, such as banners, call-to-action (CTA) placements, and multi-language campaign pages.
- Maintain and prioritize the intake queue, collaborating with multiple stakeholders and providing transparency across projects.
- Keep the CMS organized by removing outdated entities, updating fields, and improving documentation.
- Troubleshoot and propose technical solutions by understanding the CMS platform’s capabilities.
- Report progress regularly through Slack, sprint updates, and tools like Jira and Asana.
- 4+ years of experience managing web projects or programs with enterprise CMS platforms.
- Proficiency in using headless CMS tools to structure, publish, and optimize content.
- Comfortable training others on web content workflows and acting as a subject matter expert.
- Familiar with tools like Google Tag Manager and concepts of basic web personalization.
- Demonstrated ability to lead cross-functional teams and deliver on web-related initiatives.
- Strong communication skills with experience sharing updates in Slack and executive reports.
- Experience with localization platforms such as Smartling.
- Background in A/B testing, digital experimentation, or website conversion strategies.
- Past work on B2B SaaS or complex enterprise websites.
If you’re eager to shape how users experience a major web platform and thrive on collaboration, tradeoff decisions, and user-centered problem-solving, we’d love to hear from you.
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Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave. Successful candidates may also be eligible for equity (stock) based compensation and/or variable pay programs based on performance relative to goals and targets.
Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.
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