Web Operations Senior Manager (Remote-Eligible)

Job Description

General Summary:

The Web Operations Senior Manager assists in the development, execution, and optimization of customer facing web sites used by commercial teams to engage patients, caregivers, healthcare providers, and payers. This role will work with commercial teams, information technology, multiple vendors and agencies to help ensure the organization's processes, personnel, budget, and platforms are operating effectively to support the commercial business needs in the US.

Key Duties and Responsibilities:

• Assists in identifying current and future gaps in the commercial organization's ability to engage customers through websites
• Works with internal and external stakeholders to prioritize web site initiatives
• Ensures roles and responsibilities are clearly documented and communicated to ensure effective delivery of digital programs
• Creates, executes, and communicates performance management plans to continuously improve the digital operating model
• Identifies and manages external agencies and vendors supporting website development
• Supports the growth of digital skills throughout the commercial organization

Knowledge and Skills:

• Developing, launching, and optimizing web sites
• Managing internal and external partner relationships
• Measurement of digital programs
• Web content management
• Significant skills in digital program budget development and management

Education and Experience:

• Typically requires 5 years of work experience leading the delivery of customer web sites to promote products and services to external customers, or the equivalent combination of education and experience

Pay Range:

Disclosure Statement:

Flex Designation:

Flex Eligibility Status:

In this Remote-Eligible role, you can choose to be designated as: 
1.    Remote: work remotely five days per week and come into the office on occasion – you’re always welcome on-site; or select 
2.    Hybrid: work remotely up to two days per week; or select
3.    On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. 

#LI-Remote

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [email protected]