VR - SOS Principal Ops Production Coordinator (Onsite)

VR - SOS Principal Ops Production Coordinator (Onsite)
As a Principal Coordinator on the Vehicle Resolutions (VR) Special Operations Search and Rescue (SOS) Extended Operations - Replevin team, you will be an integral member of the team managing the legal process of replevin for collateral management. This highly specialized role requires an individual who can meticulously manage a high-volume queue of legal accounts, coordinate across external law firms and internal teams, and ensure adherence to all established controls and legal procedures. You will be a key contributor to process improvements and issue resolution to protect both the firm and the customer.
Responsibilities:
Legal and Vendor Coordination

• Act as the primary point of contact for external law firms regarding active replevin cases and required documentation.
• QA legal packet documentation to law firms
• Manage the execution and tracking of Legal Referrals

Process Management & Control

• Maintain and upload accounts into the active and monetary trackers.
• Leverage case management system to review law firm SLAs and account reviews.
• Ensure all Repossession Service Provider (RSP) assignments for replevin accounts follow documented procedures, including the use of approved, preferred vendors for specific states.
• Manage and follow up on critical Replevin Packet Codes.
• Coordinate with RSPs to confirm Sheriff involvement and status for legal actions, specifically regarding Writ of Possession executions.

Team & Escalation Support

• Attend and document law firm check-ins to track and resolve internal and external escalations.
• Provide support to the Replevin team for all tasks to ensure a seamless workflow.

An Ideal Candidate will Possess:

• Ability to adapt and thrive in a dynamic, fast paced environment while displaying sound judgment and analytics in decision making.
• Strong communication skills verbal and written to interact with internal and external customers
• Demonstrate problem solving skills to analyze complex situations
• Ability to work collaboratively with peers, associates, and agents to achieve common goals

Level: Principal Coordinator
Work Schedule: Monday - Friday 8AM - 5PM CST (Negotiable)
Location: This role is an essential position and requires onsite attendance. This team currently operates with 1 day in the office as needed and 4 days working from home: Monday - Friday 8am - 5pm CST. As an essential onsite position, we reserve the right to change these requirements at any time to meet evolving business needs.

• Plano, TX

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 3 years of Customer Service or Call Center experience
• At least 2 years experience working in the Financial Industry
• At least 1 year experience using Google Suite or Microsoft Office

Preferred Qualifications:

• Associate's Degree
• At least 1 year of legal or compliance experience
• At least 1 year of experience with Case Management
• At least 1 year of QA experience
• At least 3 years of experience in the Financial Services industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano, TX: $56,800 - $64,800 for Principal Ops Prod Coor
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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