VP Technology Operations & Network Performance

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Responsibilities

• Lead problem and change management across the enterprise, ensuring standardized ITIL practices.
• Establish disciplined change and release governance, balancing stability with speed of delivery, aligning CI/CD pipelines with change management processes and systems.
• Define the standards and related ITIL processes for how new products and services will be integrated into the AI operations platform.
• Drive root cause analysis and embed lessons learned into operational practices.
• Own the framework for network performance measurement and reporting (availability, latency, MTTR, customer-impacting events).
• Leverage analytics, automation, and AIOps to proactively identify risks and optimize performance in products and services.
• Utilize AI to perform problem analysis to drive continuous improvement initiatives across product and technology.
• Partner with Engineering and NOC teams on capacity planning, fault reduction, and service quality improvement.
• Translate operational data into business outcomes, showing direct links to customer satisfaction, churn reduction, and financial performance.
• Build and lead a diverse, high-performing team of service management and network analytics professionals.
• Create a multi-year technology operations transformation roadmap, with focus on automation, AI/ML, and predictive insights.
• Influence executives and cross-functional leaders on network assurance and service reliability strategies.

Job Summary
The Vice President of Technology Operations & Network Performance will be responsible for ensuring the stability, resilience, and continuous improvement of our network and technology services. This role will lead enterprise-wide service management disciplines (change and problem management as well as incident metrics) and drive network performance analytics to deliver a best-in-class customer and employee experience. The VP will partner across Operations, Engineering, Product, Security and the business to align service reliability with business priorities, while leading a high-performing team focused on proactive monitoring, analytics, and operational excellence.
Qualifications

• 15+ years of experience in technology operations, service management, or network performance, with 5+ years in executive leadership.
• Deep knowledge of ITIL disciplines and proven track record of running major incident and change processes at scale.
• ITIL certification is highly desirable.
• Proven ability in managing large scale technical environments with high volume changes per month and large inventory of configuration items for customer-facing products and services.
• Skilled in leading automation projects and teams in complex capital automation projects.
• Strong understanding of telecom networks, NOC operations, and large-scale IT service delivery.
• Experience leading analytics-driven performance management and adopting automation/AIOps platforms.
• Proven ability to partner with C-level executives, communicate in business terms, and lead during high-pressure incidents.
• Solid financial acumen with experience in budget, planning and financial reporting
• Bachelor's degree in Engineering, Computer Science, or related field (Master's preferred).

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $178,500.00 - $255,000.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty