VP Risk Engagement

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The VP, Risk Engagement will lead the operation and strategic direction of the Risk Engagement, fraud service consulting department and Quality Assurance teams for the Risk Solutions division. This role is an external/market-facing resource representing risk management for risk consulting, new sales, and client renewals and will advocate and drive Fraud Service offerings working closely with Product Management in developing improvements and new solutions for the marketplace. Including operationalizing new products within Risk Solutions. This role will work with Marketing and other areas to ensure fraud industry engagement is consolidated, consistent and aligns with Risk Solutions strategy and direction. The VP, Risk Engagement will be responsible for handling P&L Financial Plan for Enhanced Risk Mitigation Services. Responsible for communicating with Senior Management regarding issues, performance, financial impacts, and service level performance to understand the impact while ensuring quality service and best possible outcomes and relationships with member-owners while understanding the full impact.

• Develop, evolve, and ensure strategic objectives of the Risk Engagement.

• Partner with key organizational team members and departments to understand their key business and marketing challenges, assess and prioritize opportunities, and work efforts and business impact.

• Provide department insights, training, and client support to our relationship and sales teams.

• Lead, manage and build upon enhanced services and clients in the enhanced services tier. Escalation points and presence on client calls/on-site visits.

• Create vision and strategic/tactical roadmap for continued growth and development within Enhanced and Engagement.

• Lead Enterprise and Risk Solution-related projects and represent Risk Solutions within enterprise projects.

• Lead and support pursuit of new markets, business opportunities, and relationships, including but not limited to, potential new clients, products, technical advances and lines of business.

• Work directly with key leaders (internal and external) in developing client experiences that align with industry fraud trends and with needed financial institution support.

• Communicate effectively in both verbal and written formats; ability to communicate effectively with both technical and non-technical audiences.

• Network with external and internal collaborators to deliver on the strategic vision between staff, management, vendors, and other technology resources within the organization.

• Partner with key organizational collaborators and departments to understand their key business and marketing challenges, assess and prioritize opportunities, work efforts and business impact.

• Establish and lead all aspects of department goals and budgets, with full accountability for variance measurements and execution on a monthly, quarterly and annual basis.

• Direct and counsel to Product Team, Enterprise Risk, and Information Technology regarding additional fraud and reporting opportunities.

• Develop, Implement and Lead quality assurance programs for operational teams.

• Perform all other duties as assigned.

• Bachelor’sDegreeinBusinessAdministrationorrelatedfieldorequivalentcombinationofeducationand experience required.

• Ten (10) years within the financial service industry required.

• Eight (8) years professional experience in Corporate/Professional risk management and/or fraud required.

• Experience with data analytical tools required.

• Five (5) years management experience required.

• Five (5) years of presentation, engagement, interaction experience including both front line client and executive level engagement preferred.

• Project management and consulting experience preferred.

• CFE Certification preferred.

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

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Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.