VP, Professional Services

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.

At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.

We are looking for a Vice President, Professional Services!

Here is what you need to know about the BlueCat Customer Success team:  We are a technologically savvy and proactive team dedicated to outstanding customer experiences. We love problem solving and we take pride in being the face of BlueCat for our customers. We enjoy and thrive off of receiving feedback and having the opportunity to voice the needs of our customers to the overall organization. Think of us as BlueCat’s front line warriors!

BlueCat seeks a driven, results-oriented Vice President, Professional Services responsible for coordination and execution of BlueCat’s services team that ensure the delivery and product adoption for key strategic enterprise customer accounts.  This role is customer-facing and requires interaction with various stakeholders at all levels, both internally and externally, with the goal of overall customer success. This position will report to the Chief Customer Officer, and will be responsible for defining and executing the strategy of professional services and will manage a team of dedicated and diverse project and delivery specialists, ensuring the successful delivery of BlueCat products and services to our valued clients.

The Vice President, Professional Services should be a highly motivated, strategic thinker who can guide, inspire, and mentor our Professional Services teams.  This person is capable of and willing to get deeply involved in day-to-day operational tasks required to build and run a services organization.  While focusing on short-term results, such as overcoming project challenges, they will execute a long-term vision and strategy to improve and grow the organization and ensure customer success.

Summary Of Responsibilities:

·       Lead and develop a global professional services sales team. Foster a culture of continuous improvement and professional growth, ensuring team members meet performance metrics.

·       Ensure successful delivery of client projects and engagements, meeting quality, timeline, and budget targets. Oversee the strategic planning and execution of professional services sales plan. Ensure alignment with business objectives and customer needs, delivering services within scope and budget.

·       Ensure the management of overall resource allocation and capacity planning for multiple projects, multiple teams to ensure efficiency

·       Responsible for professional services quarterly revenue forecasting, budgeting and achieving desired financial targets for revenue and cost

·       Work closely with other departments, including sales, product, and customer success, to provide a cohesive approach to customer engagement and service delivery.

·       Understand BlueCat’s value proposition, technologies and services and help position them to our clients in the context of an overall engagement strategy 

·       Collaborate with leadership across functions as needed to solidify Go-To-Green Plan for client migration projects as needed. Ensure customer satisfaction at all stages of the delivery lifecycle including acting as a point of escalation with clients as needed

·       Support pre-sales initiatives involving Professional Services

What We're Looking For:

·       7+ years of delivering and selling consulting services – consulting experience is desired or 5+ years of consulting / enterprise software implementation or transformation experience including driving business and operational change

·      Strong track record of exceeding sales targets and driving forecast accuracy with oversight responsibility for P&L performance with strong business acumen

·      Extensive experience in a People management and team development skills, with the ability to quickly enable new capabilities to team members.

·      Strong customer relationship management skills, with a focus on delivering value and achieving customer outcomes.

·      Excellent communication skills, with the ability to engage with stakeholders at all levels.

·      Enterprise level project management experience (SOWs, contract management, risk management, staffing)

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.