VP of Product Management

Summary of Position:

The VP of Product Management leads the product organization’s operational execution function. This person drives the delivery, deployment, adoption, and scaling of product features and services. They ensure product launches move smoothly from ideation through implementation, manage cross‑functional dependencies, streamline implementation processes, and ensure that internal and external stakeholders are effectively served during rollouts. They bridge between product strategy and hands‑on delivery.

Duties and Responsibilities:

• Implementation & Delivery Leadership
• Oversee and manage the implementation lifecycle of products and features: planning, requirements, development, testing, rollout, adoption, and post‑launch stabilization.
• Establish and own end‑to‑end processes, standards, and best practices for implementation (e.g. release schedules, deployment checklists, quality assurance, rollout plans).
• Work with Product Managers, Project / Program Managers, Engineering, Operations, Customer Success, and Support to ensure alignment and timely execution.
• Cross‑Functional Coordination
• Ensure all functions (engineering, operations, QA, support, customer success, billing, legal/compliance) are coordinated during implementation.
• Mitigate risks, resolve blockers, and manage interdependencies across departments.
• Lead change management: ensure that teams affected by a new product / feature are prepared (training, documentation, process adjustments).
• Operational Excellence & Scaling
• Develop scalable processes, tools and frameworks to support growth in product volume (more features, more customers, more geographies) without sacrificing quality or speed.
• Define and monitor implementation KPIs (on‑time delivery, defect rate, adoption rate, customer satisfaction, support escalations, etc).
• Continuous process improvement: iterate on implementation workflows, feedback loops, retrospectives, lessons learned.
• Team Leadership & Development
• Build and manage a high‑performing implementation team (e.g. Director / Senior Managers of Implementation / Deployment / Product Operations).
• Mentor and grow leaders; ensure role clarity, training, performance metrics.
• Resource planning: balancing staffing, budgets, external vendors or partners if needed.
• Product Strategy Liaison
• While this role is execution‑focused, partner closely with Product Strategy to ensure implementation plans are feasible, aligned with roadmap commitments, resourced properly.
• Assist in planning product releases in a way that accommodates implementation constraints, market readiness, and customer needs.
• Risk Management & Quality Assurance
• Anticipate and identify risks (technical, operational, regulatory, customer). Bring in mitigation plans early.
• Ensure adequate QA/testing, rollback plans, release validation before full rollouts.
• Ensure compliance with any regulatory or contractual obligations (especially for government or large enterprise customers).

Required Qualifications:

• Bachelor's degree (Engineering, Computer Science, Business, or related); advanced degree (MBA or technical master’s) preferred.
• 10+ years in product management / product implementation leadership roles, especially in telecom, or technology services.
• Proven track record of leading and delivering large, complex product feature rollouts, deployments, or implementations.
• Deep understanding of operational processes, deployment workflows, post‑launch support, and scaling.
• Strong people leadership experience: managing mid‑senior managers, cross‑functional teams.
• Excellent communication, negotiation and stakeholder management skills; ability to work with clients, internal executives, technical and non‑technical teams.
• Strong analytical skills: ability to use data to drive decisions around implementation performance, defect rates, adoption, etc.

Preferred Qualifications:

• Experience in compliance, contracts, procurement
• Familiarity with telecom protocols/products (voice, data, SD‑WAN, UCaaS, wireless) or managed services.
• Experience with deployment tools, automation, observability and monitoring of releases.
• Experience managing geographic rollouts, multi‑site deployments.
• Track record with customer adoption, change management / enablement, training programs.

#LI-MS1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled