VP, Delinquency Management - Remote

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

Day in the Life:

• Provide executive leadership and accountability to all facets of Velera Delinquency Management and all delinquency management functions within Velera including operations, service, compliance, and financial performance.

• Create, implement and execute the long-term strategic business plan for the first party collection area, which includes extended services for bankruptcy and repossession management and credit disputes processing.

• Provide strategic leadership and guidance to assigned leaders and teams, ensuring compliance with company policies and procedures, while interfacing with credit unions, cardholders, personnel, and vendors/partners.

• Provide communication and consulting to senior leadership, member-owner and non-member owner financial institutions and other stakeholders regarding issues, performance, financial impacts and overall delinquency management operations.

• Create operational business plan, and manage budget preparation and adherence to final budget as it relates to assigned areas; Manage expense plans, with full accountability for operating expenses and business plan; oversee monthly billing to ensure timely completion, and validate accuracy.

• Assess and analyze Key Performance Indicator (KPI) reports and delinquency trends to enhance department operations through analytics, process improvements, and automation, aiming for greater collection effectiveness and employee productivity. Ensure appropriate technology supports these operations and strategies.

• Influence company planning and policy through participation in strategic planning sessions and committee assignments.

• Stay current with regulatory changes and economic trends in the industry, ensuring compliance with company policies, federal and state laws, and regulations such as FDCPA, FCRA, HIPAA, and TCPA. Manage adherence to all department procedures, production and quality requirements, and the operations risk policy.

• Attend regulatory and technical forums, stay abreast of all current and pending legislation, and network with processors, card associations, technology partners, and members of the banking, credit card, and broader lending industry. Ensure comprehensive collection knowledge and compliance across all types of loans.

• Perform other duties as assigned.

Qualifications:

• Fifteen (15) years experience or relevant experience in the financial services industry leading and changing business and operational functions with extensive collections background required.

• Experience with financial analysis, risk management, and in-depth knowledge of relevant industry regulations and compliance requirements.

• Demonstrated experience in providing solutions for complex financial initiatives

• Proven engagement with executive leadership to deliver meaningful organizational and process change.

• Experience working with cross-functional teams and stakeholders, with the ability to influence and negotiate effectively at all levels of the organization.

Education:

• Bachelor’s Degree, preferably in Business Administration or combination of education and/or experience required. 

Physical Demands:

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

• Specific vision abilities required by this job include close vision.

• Ability to occasionally lift/move up to 25 pounds.

• Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

Supervisory Responsibility:

• Provide direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures

• Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling and termination of staff

• Develop and maintain staff by applying the necessary training and leadership that will allow internal growth and advancement

• Direct staff, to ensure that all duties are performed according to department performance standards

Knowledge, Skills, & Abilities:

• Strong influencing, networking, and critical thinking skills to build and foster existing consultative relationships that drive alignment and partnership opportunities.

• Ability to communicate effectively in both verbal and written formats to executives and leaders at all levels

• Must be committed to a culture of continuous improvement.

• Ability to effectively prioritize and complete tasks and function well in a high-pressure, deadline-driven environment.

• Exceptional organizational skills with the ability to balance multiple projects and teams with contending priorities.

• Ability to think strategically and apply analytical/critical thinking to assignments

​Additional Essential Functions and Responsibilities:

• ​Regular and reliable attendance.

• Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.

• Actively supports and embraces Velera's core values of Dedication, Collaboration, Belonging, Curiosity and Integrity.

​Service Standards:

• Responsible for ensuring that exceptional service is delivered to both internal and external clients by doing what’s right for credit unions.

• Demonstrate enthusiastic support of corporate mission, vision, core values and long-term business objectives.

• Support a workplace where every employee feels valued, respected, and connected.

• Perform job duties within the company’s policies, procedures, service standards and the state and federal laws.

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.