VP Customer Success

At Videa, we help dental clinicians deliver better care to millions of patients through AI.

Oral health is health. Dentists are protectors of societal wellness. We build technology that enhances the moment of care, amplifies clinical expertise, and makes proactive oral healthcare the norm.

Thousands of clinicians rely on Videa every day. Your work here will be reflected in real practice, improving real patient outcomes. If you want to build something that matters, keep reading.

We’re looking for a VP of Customer Success to join the VideaHealth leadership team, owning customer success and account management. We are looking for a strategic, customer obsessed leader to shape the customer experience, drive successful adoption of our product suite and ensure customer satisfaction. Working closely with the CEO and CRO, you will lead a growing team focused on ensuring customer implementation, adoption, satisfaction, retention and account management.

This is not a maintenance role. It is a builder role. You will work alongside engineers, clinicians, operators, and AI scientists to solve practical problems for dental teams on the ground. You will help create the platform that replaces the patchwork of disconnected tools.

Key Responsibilities:

• Own the end-to-end Customer Success lifecycle, including implementation, onboarding, ongoing change management, adoption, upsells, renewals, and overall customer satisfaction for enterprise and SMB customers

• Drive success across both centralized customer organizations and distributed end-users, ensuring strong product adoption, engagement, and value realization at every level.

• Build, lead, and develop a high-performing Customer Success team that is relentlessly focused on delivering exceptional customer experiences and maximizing user happiness.

• Lead and execute QBRs and other executive-level engagement rhythms, ensuring customers are strategically aligned, supported, and positioned for long-term success across all products.

• Collaborate closely with the executive team to provide actionable product feedback, influence product roadmap decisions, and contribute to company-wide leadership initiatives.

• Establish strong relationships with key customers, understanding their needs, challenges, and objectives. Drive initiatives to enhance customer satisfaction, loyalty, and advocacy

What you Bring:

• Experience rolling out enterprise software products that require integration with or migration from legacy systems, ideally in complex operational environments.

• Demonstrated success driving product onboarding and continuous adoption, including deep change-management expertise for introducing new tools into established customer workflows.

• Strong track record managing customers with centralized economic buyers and highly decentralized end-user bases, ensuring value realization across diverse stakeholder groups.

• Experience leading Customer Success motions across both Enterprise and SMB segments, ideally in vertical SaaS

• Leadership experience in a SaaS business scaling through Series A/B to Series D+, with a deep understanding of the organizational and operational demands of that stage.

• Expertise in change management, multi-product enablement, and driving measurable improvements in customer outcomes.

• Passion for technology and innovation, with a deep commitment to delivering value to customers.

• Ability to thrive in a dynamic, entrepreneurial environment and drive results with limited resources.

• A bias toward action

• Comfort in a fast-moving, evolving environment

• A focus on practical simplicity, not unnecessary complexity

• An ownership mindset

• Location: New York or Boston

• Experience in healthcare, dental, AI, or regulated environments
• Experience in high-growth or startup environments

We win and lose together as one team. Collaboration is not a buzzword here. We share context early, ask for input, and step in to help when someone is stuck.

We hold a high bar, but we stay grounded. We move fast, learn as we go, and stay focused on what matters most for clinicians and patients.

• Competitive compensation and meaningful equity

• Unlimited PTO

• 100 percent company-paid dental and vision coverage

• Generous medical contributions

• The opportunity to work on AI that is actually used every day

• A team of thoughtful, driven people who genuinely care

Apply anyway.

We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.

Videa is committed to building an equitable, inclusive, and supportive workplace. Diverse teams build better products and better healthcare. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We have raised more than $67 million from world-class investors, including Threshold Ventures, Spark Capital, Zetta Venture, and Pillar VC, as well as leaders such as Frederic Kerrest, co-founder of Okta. Our work has been featured in TechCrunch and The Wall Street Journal.

If you want to join a breakthrough health technology company and accelerate its impact, we encourage you to apply.