VP of Corporate Operations Support

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview: 
The VP of Corporate Operations Support is responsible for the daily operations of the regionalized Corporate Support Teams. The VP of Corporate Operations Support oversees a department of Corporate Support Managers, Production Managers, Loan Support Specialists and Administrators. This department provides support for general loan questions, assistance with escalations (working with the appropriate departments), pipeline and production review, and coordinates the onboarding of new branches.

Job Responsibilities:

• Collaborate with Corporate Support Managers to understand branch needs and develop plans to address them.
• Ensure the new branch onboarding process is followed by the designated Corporate Support Manager. 
• Resolve branch complaints.
• Mentor and develop a department of Loan Support Specialists, Production Managers, Loan Support Specialists and Administrators.
• Participate in one-on-one meetings with branch managers or branch operations managers to improve workflow and resolve issues.
• Develop, review and recommend overall operational systems and procedures for the mortgage lending functions.
• Develop new methods and procedures to increase daily operations efficiencies.
• Manage projects for deployment of new systems and procedures and perform testing as needed. 
• Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines.
• Develop and maintain an effective organization through the selection, training, compensation, motivation and review of branch employees.
• Guide and direct employees to assist their professional development.
• Monitor daily, weekly and monthly production and compliance reports.
• Work closely with the Operations Initiatives team for workflow and system enhancements. 

Qualifications and Skills:

• Minimum of 3 to 5 years’ experience in Operations, Processing, or Underwriting.
• Minimum of 3 to 5 years’ experience in management.
• Experience with the mortgage lending function.
• Experience with FNMA, FHA, GNMA and VA housing loans.
• Experience with processing, closing and funding loans in accordance with Investors and Agency guidelines including federal and State required practices.
• Experience with Encompass LOS system, a plus.
• Advanced analytical and managerial skills.
• Excellent communication and customer service skills
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office Suite.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. 

Pay Range:

• Base Pay: $145,000 - $155,000

• Bonus: Bonus Eligible if applicable

• The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.