VP, Client Services

Enterra Solutions is introducing the world’s top brands and market leaders to true enterprise intelligence. Powered by our groundbreaking Enterra Autonomous Decision Science™ Platform, we’re delivering enterprise-wide optimization and decision-making to help businesses best achieve their most complex goals. We’re providing real human insights to facilitate smarter, faster market moves. And we’re turning unknowns into opportunities for unprecedented growth and agility. All with next-level speed, accuracy, autonomy, and continuous learning. We’re shaping the future - join a dynamic, collaborative team where your contributions drive real impact. 

We are seeking a dynamic Vice President, Client Services to build, scale, and lead our professional services practice. This leader will play a pivotal role in shaping and activating our client engagement and delivery process for Enterra’s solutions, ensuring the delivery of high-impact solutions and long-term client success. 

• Build & Lead the Professional Services Function: 
  Establish and scale a high-performing professional services function focused on delivering exceptional outcomes for Enterra’s clients across the CPG industry and potentially other industries. 

• Client Engagement & Delivery: 
  Serve as an executive sponsor and strategic advisor during client engagements. Ensure successful delivery of implementations, seamless adoption factoring in appropriate operational change management, activation and value generation of Enterra’s full capabilities for clients. 

• Solution Activation & Methodology Development: 
  Define and implement repeatable methodologies and process engineering management for activating Enterra's solutions, from discovery and design to deployment and operations. 

• Cross-Functional Leadership: 
  Collaborate closely with Sales, Product, Data Science, and Engineering functions to ensure alignment with client needs and solution readiness. 

• Performance Management: 
  Establish KPIs to measure client success, Enterra’s engagement performance, and service profitability. Continually optimize processes to improve scalability and effectiveness. 

• Industry & Client Advisory: 
  Bring deep expertise in relevant domain areas (initially CPG and RGO) to advise clients on best practices and serve as a thought leader internally and externally. Educate clients on the Enterra technology platform, Enterra’s business solutions, and client-specific findings. 

• Bachelor's or master's degree in related field; or equivalent experience required. 

• 10+ years of experience in management consulting, enterprise software, and/or professional services roles in delivering technology solutions. 

• Strong domain expertise in revenue growth management within the CPG industry or related domains. 

• Proven track record of leading complex technical client engagements throughout full customer lifecycle, particularly SaaS or analytics-driven transformations. 

• Proven experience working in client first environments with client empathy, value, and understanding and continuously driving client satisfaction. 

• Demonstrated success in building and scaling professional services teams and practices. 

• Executive-level written and verbal communication and stakeholder management skills. 

• Ability to operate at both a strategic and tactical level in a fast-paced, entrepreneurial environment. 

• Strong analytical and critical thinking skills: Ability to turn numbers into stories our clients can understand and rely on; ability to interpret data into actionable insights. 

• Experience with AI, analytics, or decision intelligence platforms 

• Ability to travel to client locations (see Additional Information below). 

Must reside in the US in the Northeast or Mid-Atlantic Regions. Remote work with travel needed based on client or project requirements. Candidates must be eligible to work in the US without sponsorship. 

We hire great people and take care of them. Here’s a snapshot of the benefits we offer: 

• Competitive compensation 

• Fully paid “employee only” health insurance (medical, dental, and vision) or employer contribution toward various health insurance plans 

• 15 days PTO + 7 holidays + 3 floating holidays 
• 401k offering 

Enterra Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.