Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!
We’re hiring a Vice President, Account Management! Reporting directly to the Chief Growth Officer, this role is critical to maintaining the operational strength, cohesion, and strategic alignment of our Account Management function. The VP will emphasize internal leadership, process excellence, and cross-functional coordination to ensure we deliver sustained, high-quality service to our partners—especially in the context of value-based care (VBC) models. We're looking for a people-first leader that brings a strong track record of managing teams, aligning internal stakeholders, and driving execution across departments.
What You'll Do:
- Lead, coach, and develop a high-performing Account Management team, fostering a culture of clarity, accountability, and sustainable performance.
- Serve as a key internal leader, ensuring team members and stakeholders are equipped, supported, and aligned with broader organizational goals.
- Hold team accountable for executing key workflows and meeting KPIs to support our clients.
- Drive internal collaboration across operations, clinical, and strategic functions to deliver a seamless and consistent experience to partners.
- Implement and refine internal operational processes that support scalable partner engagement and execution excellence.
- Apply knowledge of VBC models to inform team strategy, partner prioritization, and operational metrics.
- Develop and execute strategies that support profitable contract renewals and partner expansion in alignment with company goals.
- Champion internal stability and team health during times of change, growth, or restructuring.
- Monitor and refine internal metrics and feedback systems to continuously improve performance and partner satisfaction.
- Prepare and present regular reports to executive leadership on account performance, key initiatives, and any client-related issues.
- Stay up to date with changes in the healthcare landscape, including industry regulations, payer-provider relationships, and emerging trends that could impact the business.
What You'll Need:
- 10+ years of progressive experience in account management, client relations, or partnership management, with at least 5+ years in leadership roles within the healthcare industry, ideally with health plans.
- Proven track record of building, leading, and developing high-performing teams, with an emphasis on collaboration, coaching, and performance management.
- Deep understanding of value-based care and its impact on partner delivery models
- Proven analytical skills to evaluate partner data and identify growth opportunities
- Operational mindset with a track record of building and improving internal processes.
- Proven ability to lead through complexity and change while maintaining team cohesion.
- Excellent verbal and written communication, presentation, and relationship management skills.
- Ability to work cross-functionally - building internal trust and alignment - in a fast-paced, evolving environment.
- Must be able to travel up to 25%
Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values:
- We care deeply about the people we serve.
- We are better when we work together.
- Humility is a source of our strength.
- We bring joy to our work.
- We deliver on our promises.
We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.
Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!
Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.
It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.
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Interwell Health Cambridge, Massachusetts, USA Office
Cambridge, MA, United States
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