Provide remote customer support and logistics assistance for a U.S. home improvement company: respond to inquiries by email/phone, schedule meetings, manage contacts and vendors, enter and organize large volumes of data, and resolve client service requests promptly. Role is 100% remote, 40 hours/week, independent-contractor with performance bonuses.
This is a remote position.
Only LATAM-based candidates (bilingual in Spanish and English)
MyVA Support is seeking VAs based in LATAM with advanced English proficiency (C1), strong customer service, and data entry skills—particularly those with prior experience working at Home Depot or in home improvement retail environments. This is a 100% remote position, 40 hours per week, with consistent scheduling and performance-based bonuses.
You’ll be supporting a U.S.-based company in the home improvement and logistics industry, offering tailored solutions for construction professionals and residential clients. Your familiarity with retail workflows, inventory coordination, and customer engagement will be highly valued in this role.
Primary Responsibilities May Include (but are not limited to):
- Responding to customer inquiries via email and phone
- Scheduling meetings and coordinating logistics
- Managing contact and vendor lists
- Inputting and organizing large volumes of data
- Addressing client service requests in a timely, solutions-oriented manner
Important Note: As an independent contractor, you are responsible for handling your own contributions to local or national government entities (including income taxes, health insurance, and social security obligations).
Requirements
- Proven experience working at Home Depot or in a similar home improvement retail environment is a plus.
- Customer service and data entry experience
- Strong proficiency in Microsoft Office tools (Word, Excel, PowerPoint)
- Comfortable using Google Workspace tools (Gmail, Meet, Docs, Sheets, Slides, etc.)
- Ability to prioritize tasks and work efficiently under pressure
- Minimum of 1 year in a customer service role
- English proficiency at C1 level
- Personal laptop/desktop and headset
- High-speed internet connection (minimum 100 MB)
Benefits
- Fully remote position
- $25 USD reliability bonus (paid in local currency)
- $50 USD productivity bonus (paid in local currency)
- $50 USD consecutive reliability bonus (paid in local currency)
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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