Virtual Assistant I, ACC

The job consists of fielding incoming calls, texts, and emails for the companies your team is responsible for supporting. Multiple times a day, you will be answering client questions, providing price quotes, and selling customers on why they should book a home inspection with “your” company. Remember, you are the “front desk.” Our inspection companies rely on their ACC team to book appointments and keep their calendars busy. Multiple times a day, you will schedule home inspection appointments by collecting and entering specific details into our booking software, responding to general office correspondences (email, text, voicemail), and providing a great customer experience.  

At ACC, we don’t sugar coat it, the job is challenging due to our high standards of quality and the many details involved in effectively serving our customers. However, we invest heavily in each team member and do everything we can to ensure each individual can thrive and succeed in their position - that is why our average tenure is over SIX years, a statistic we are proud of and hope to continue to extend. 

What You Will Bring As A Virtual Assistant I

• +4 years in Bilingual Customer Service roles 

• +2 years in Executive Assistant (or equivalent) roles 

• +2 years in Remote positions 

• Strong communication and language skills: English speaking is a must.    

• Ability to accurately enter notes, data, and client information and navigate websites and standard software applications 

• Strong digital communication skills (email, chat, text, etc) 

• Must be able to demonstrate the ability to multitask across multiple systems, customer scenarios, and communication channels 

• We love bilingual team members, but we also need them to have clear and effective communication in our client's native tongue.    

• Must be detail-oriented, accurate, and committed to following defined processes (we call them our SOP or Standard Operating Procedures)    

• Must be able to demonstrate good judgment and decision-making abilities when there isn’t a clear answer - we want you to feel empowered!    

• Strong computer skills: You will be on a computer for your entire shift    

• Ability to accurately enter notes, data, and client information and navigate websites and standard software applications    

• Strong digital communication skills (email, chat, text, etc)    

• Must be able to demonstrate the ability to multitask across multiple systems, customer scenarios, and communication channels 

At this time, Porch Group does not consider applicants from the following states or jurisdictions for Remote positions: Alaska, Delaware, Hawaii, Mississippi, Nebraska, Montana, New Hampshire, West Virginia, or the District of Columbia.  

What You Will Get As A Porch Group Team Member 

Pay rate: $19.00 hourly 

*Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.  
  

Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing.     

• Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose.  

• Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis.  

• We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options.  

• We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits.  We also offer Voluntary Life and AD&D plans.  

• Both traditional and Roth 401(k) plans are available with a discretionary employer match.  

• Supportlinc is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation.  

• LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more.  

• Our wellness programs include paid vacation of 10 days per year accrued on an hourly basis, company-paid holidays of typically nine per year, paid sick time, paid parental leave, an employee assistance program (EAP), identity theft program, travel assistance, will preparation, and fitness and other discounts programs. 

​

#LI-FQ1