The VIP Coordinator will handle communication with VIP clients, assist with account issues, maintain relationships, and collaborate with various teams to ensure customer satisfaction.
Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you.
Neo Group is on the lookout for a VIP Coordinator to join our VIP Department.
Responsibilities:
- Communicate with VIP and pre-VIP clients via messengers, email, and phone.
- Provide prompt assistance with account-related issues, payments, and promotions.
- Build and maintain a trust-based relationship with clients.
- Resolve conflicts with professionalism and within company guidelines.
- Collaborate with CRM, payments, and operations teams to ensure smooth processes.
- Maintain a high level of customer satisfaction and loyalty.
- Minimum of 1 year of experience in customer support or client-oriented teams.
- Native Russian speaker with excellent written communication.
- English: B1 or higher (for understanding internal systems and cross-department communication).
- Strong communication skills — ability to build trust and conduct confident, polite dialogue.
- Basic knowledge of payment methods (bank cards, P2P, cryptocurrency).
- Experience working in CRM/support platforms.
- Stress resilience and ability to work in multitasking mode.
- Willingness to work on a shift schedule.
Nice to Have:
- Experience working with VIP or high-value clients.
- Understanding of CIS market specifics..
- Experience in conflict resolution.
- Enjoy 3 health days to focus on your well-being.
- Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
- Get a $30 net per month sports compensation to stay active and healthy.
- Benefit from top-notch medical insurance for peace of mind.
- Indulge in a variety of snacks available in the office.
- Join us for exciting corporate events that foster team spirit and fun!
Top Skills
CRM
Cryptocurrency
Payment Methods
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