Video Manager, NOC Video Manager

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
The SRE Manager - Video Platform leads a high-performing team responsible for ensuring the reliability, scalability, and performance of video delivery infrastructure across consumer-facing services. This role blends deep technical expertise with leadership, driving continuous improvement in automation, monitoring, and fault-tolerant design. The ideal candidate will have experience managing systems at scale, working across DevOps and video engineering disciplines, and aligning platform resilience strategies with business objectives.
As a key stakeholder in service availability, this manager will guide teams in adopting SRE best practices (SLAs, SLOs, error budgets), championing automation to reduce operational toil, and overseeing incident response for video-related services. They will also collaborate with product, network, and application engineering groups to define system architecture that meets evolving content delivery demands.
Responsibilities

• Lead and mentor a team of SREs supporting large-scale video delivery platforms across live, linear, and on-demand services.
• Oversee observability, monitoring, alerting, and capacity planning for video pipeline components including:
• Video ingest (satellite, IP)
• Encoding/transcoding
• DRM packaging
• CDN edge delivery
• Playback monitoring
• Ensure performance, scalability, and fault tolerance of services like origin servers, manifest manipulation, and just-in-time packaging.
• Build and optimize CI/CD pipelines for deploying changes to video platform components and configurations.
• Define and manage SLOs, SLAs, and error budgets for video services; lead RCA and postmortem processes.
• Work closely with video operations, development, CDN, and infrastructure teams to resolve incidents and drive long-term fixes.
• Automate deployment, failover, and remediation procedures across distributed systems and data centers.
• Partner with product and engineering teams to validate service changes and improvements before rollout.
• Represent the team in strategic planning, architecture reviews, and executive updates.
• Manage performance reviews, hiring, and career growth for SRE team members.
• Ensure compliance with operational and security standards across services.

Qualifications
Education & Experience

• Bachelor's degree in Computer Science, Electrical Engineering, or related technical field (Master's preferred).
• 7+ years of experience in site reliability, systems, or software engineering roles.
• 3+ years of people leadership in technical teams, preferably within media delivery or video platforms.
• Proven experience supporting high-availability video systems with millions of concurrent users.
• Strong background in video quality monitoring, QoE metrics, and analytics.
• Technical Expertise
• In-depth knowledge of video encoding/transcoding (H.264, H.265/HEVC), ABR ladder design, and packaging standards.
• Familiarity with video delivery technologies and platforms (e.g., Harmonic, MediaKind, AWS Elemental, Wowza, Broadpeak, Red5, or custom FFmpeg-based pipelines).
• Proficiency in Linux environments and programming/scripting (Python, Go, Bash).
• Experience with monitoring and telemetry systems: Prometheus, Grafana, ELK stack, DataDog, or similar.
• Working knowledge of CDN management (e.g., Akamai, Cloudflare, Fastly) and edge caching strategies.
• Infrastructure-as-Code experience (Terraform, Ansible) and CI/CD tooling (Jenkins, GitLab, ArgoCD)

Leadership & Communication

• Ability to lead distributed teams and drive complex network reliability programs.
• Excellent communication, collaboration, and cross-functional influence skills.
• Strong problem-solving mindset with a focus on reducing MTTR and improving operational KPIs.
• Experience managing on-call rotations and conducting operational readiness reviews.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $133,661.00 - $219,586.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Pay is competitive and based on a number of job-related factors, including skills and experience.
The starting pay rate/range at time of hire for this position in [Enter State Manually] is $133,661.00 - $219,586.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty