Vice President Ultimate Rewards Program Management

Job Description
Join us to shape the future of our rewards program and deliver exceptional value to our customers. Make a meaningful impact by driving innovation and collaboration across teams.
Job Summary:
As a Vice President Ultimate Rewards Program Management in the Ultimate Rewards team, you will play an integral role in the strategic direction, development, and execution of the Ultimate Rewards program. Your work will drive customer engagement, loyalty, and satisfaction through innovative rewards offerings, seamless program operations, and cross-functional leadership. You will also collaborate with teams across the business to deliver program initiatives and ensure the program remains competitive and valuable. This is an opportunity to lead, innovate, and make a lasting impact on the Ultimate Rewards program engagement.
Job responsibilities:

• Develop and execute the long-term strategy for the Ultimate Rewards program, aligning value proposition with business goals
• Identify and implement new features, customer experiences, and partnerships to enhance program value
• Lead cross-functional teams (finance, product, marketing, analytics) to deliver program initiatives
• Manage day-to-day operations of the Ultimate Rewards program for a seamless customer experience
• Collaborate on program budgets, financial performance, and KPIs in partnership with finance and Card teams
• Monitor and manage program expenses, identifying opportunities for cost optimization
• Analyze customer data and market trends to inform program enhancements and personalization strategies
• Drive member acquisition, engagement, and retention through targeted campaigns and communications
• Ensure program compliance with regulatory requirements and internal policies
• Identify and mitigate program risks
• Foster a collaborative, growth-oriented team culture

Required qualifications, capabilities, and skills:

• Bachelor's degree in Business, Marketing, Finance, or related field; MBA preferred
• 5-7+ years of experience in loyalty/rewards program management, preferably in financial services or consumer products
• Proven track record of developing and/or managing loyalty programs
• Strong analytical skills and attention to detail
• Ability to own ambiguous projects and operate in a complex, highly matrixed environment
• Experience translating detailed insights into actionable, data-driven strategies
• Ability to identify opportunities, develop recommendations, gain buy-in, and drive outcomes
• Excellent leadership, communication, and stakeholder management skills
• Experience managing multiple, large-scale projects and cross-functional teams
• Growth mindset and collaborative approach

Preferred qualifications, capabilities, and skills:

• Knowledge of regulatory and compliance requirements related to loyalty programs
• Experience in loyalty/rewards program management, strategy, or related field
• Strong financial acumen with experience managing large budgets
• Strong presentation and stakeholder management skills
• Experience with developing and executing program cost optimizations
• Experience with analyzing customer data analysis and personalization strategies
• Ability to adapt to changing business needs
• Track record of fostering positive team culture

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.