Vice President, Professional Services

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. 

We're seeking a transformational Vice President of Professional Services to build and lead our global professional services organization during a pivotal moment in our evolution. You'll create and scale a world-class team that delivers complex enterprise implementations spanning Order Visibility, Inventory Visibility, Transportation Management, and increasingly sophisticated AI-powered automation capabilities for Global 1000 companies.

Your team will manage end-to-end implementations involving multi-system integrations (ERP, OMS, WMS, TMS, YMS), AI feature deployments, and comprehensive change management—breaking down enterprise silos to create unified supply chain visibility and intelligent decision-making. This includes leading a team of Implementation and Project Managers who orchestrate complete order-to-delivery transformations.

This is a strategic leadership position reporting to the President of Product, Technology, and Operations, with accountability for service delivery excellence, team performance, and P&L outcomes. This reporting relationship ensures tight alignment between product capabilities, technical architecture, and service delivery execution—critical as we navigate the complexity of implementing AI-powered solutions alongside traditional enterprise integrations.

What you'll be doing:

Service Delivery & Financial Performance

• Drive time-to-value and value realization KPIs across complex enterprise implementations involving ERP systems (SAP, Oracle, Blue Yonder, Manhattan), order management, inventory optimization, and AI-powered automation
• Own P&L accountability for the professional services organization, balancing growth investment with operational efficiency as we scale both traditional and AI implementation capabilities
• Establish delivery standards for multi-system integrations and AI deployments that consistently exceed customer expectations while maintaining healthy margins
• Partner closely with Product and Engineering to translate implementation feedback into product enhancements and ensure service delivery readiness for new capabilities

Strategic Leadership

• Build comprehensive services strategy covering traditional implementations (Order Visibility, Inventory Visibility, Transportation Management) and emerging AI capabilities (agentic automation, intelligent exception management, predictive optimization)
• Develop scalable delivery methodologies for complex enterprise transformations that span order-to-cash and procure-to-pay processes across multiple supply chain systems
• Collaborate with Product, Engineering, Sales, and Customer Success to ensure seamless customer journeys and create feedback loops that inform product roadmap priorities
• Establish strategic partnerships with implementation partners and system integrators to extend delivery capacity across regions and technical domains

Organizational Development

• Build and scale specialized teams including Implementation Managers (orchestrating complete enterprise transformations), Integration Specialists (managing technical integrations), and Solution Architects
• Recruit talent with diverse skill sets spanning supply chain domain expertise, enterprise ERP implementation experience, AI/ML technical capabilities, and change management proficiency
• Create career progression paths that reflect evolution from traditional implementations to AI-centric deployments
• Foster high-performance culture focused on customer outcomes, technical innovation, cross-functional collaboration, and continuous learning

Operational Excellence

• Implement standardized delivery frameworks covering discovery, requirements, design, configuration, integration validation, UAT, training, go-live, and hypercare—adapted for both traditional and AI implementations
• Establish metrics measuring implementation success, AI adoption rates, data quality, integration performance, customer satisfaction, and business outcome attribution
• Drive continuous improvement based on project retrospectives, customer feedback, and evolving product capabilities
• Create best practices for complex enterprise integrations, AI change management, multi-stakeholder coordination, and value realization reporting

About the Team

The Professional Services team sits at the center of FourKites’ enterprise transformation journey, partnering with Global 1000 customers to deliver end-to-end supply chain visibility and intelligent automation. The team leads complex, multi-system implementations spanning ERP, OMS, WMS, TMS, and AI-powered capabilities—turning product innovation into real-world business outcomes. Working in close alignment with Product, Engineering, and Customer Success, the team breaks down enterprise silos to enable unified data, smarter decisions, and faster time-to-value. As FourKites evolves toward AI-first solutions, this team plays a critical role in scaling delivery excellence and driving measurable customer impact globally.

Who you are:

Experience & Leadership

• 12+ years in professional services leadership, including at least 5 years leading global services organizations at VP or SVP level in enterprise software
• Proven track record implementing complex ERP systems (SAP, Oracle, JDA/Blue Yonder, Manhattan) or supply chain platforms with understanding of Order Management, Inventory Management, WMS, and/or TMS
• Experience managing P&L with demonstrated ability to meet/exceed financial targets while investing in team capability development

Technical & Services Expertise

• Deep expertise in enterprise implementation methodologies including multi-system integrations across ERP, OMS, WMS, TMS environments with strong understanding of supply chain operations (order-to-cash, procure-to-pay, inventory optimization, logistics execution)
• Experience leading teams through AI, machine learning, or automation implementations in enterprise contexts
• Track record creating repeatable delivery methodologies that reduce time-to-value and costs while maintaining quality

Strategic & Communication Skills

• Exceptional cross-functional collaboration with Product, Engineering, Data Science, Sales, and Customer Success teams, with ability to influence technical roadmaps based on implementation insights
• Outstanding executive presence with ability to present to C-level stakeholders on implementation strategy, AI value propositions, and business outcomes
• Experience driving organizational change in fast-paced, growth-stage environments with comfort navigating ambiguity and rapid iteration

Required Industry Experience

• Supply chain, logistics, or transportation industry experience required
• Background in order management, inventory management, warehouse operations, or transportation management
• Understanding of supply chain visibility, real-time tracking, or AI-powered supply chain optimization solutions

Additional qualification:

• You've led services organizations through major technology transformations involving both traditional enterprise systems and emerging AI capabilities
• You understand the unique challenges of implementing solutions that span multiple enterprise systems (ERP, OMS, WMS, TMS) and can architect delivery approaches that manage this complexity
• You're excited about AI's potential to transform supply chain operations and can build teams that implement these capabilities while managing customer change management
• You see services as strategic—informing product development through implementation insights, not just executing deployments
• You balance technical depth with business acumen, understanding both integration architecture and supply chain business processes
• You thrive in environments requiring close collaboration with Product and Engineering leadership

Travel Requirement: Up to 25% Location: Chicago (preferred), with flexibility for exceptional candidates in other major US markets

We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Who we are:

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. 

If you are a California resident, here is our California Applicant Privacy Notice.

If you are a European Union resident, here is our EU Applicant Privacy Notice.

(Include the relevant privacy notice)

Benefits offered in the US

• Medical, Dental & Vision benefits start on first day of employment
• Health Savings Account employer contribution
• Medical and Dependent Care FSA
• Supplemental insurance for Accident and Critical Illness expense reimbursement
• Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health 
• 401k Retirement savings employer match
• Bonus and incentive compensation as well as employee stock option program
• Employer paid life insurance and short term disability insurance
• 20 PTO days, 5 recharge days, 2 volunteer days 
• Up to 16 weeks of parental leave for birthing parents, fully paid
• Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid)
• Technology reimbursement
• Commuter benefits for in office employees (Chicago based)
• Annual Wellness Stipend 
• Ongoing learning & development opportunities 

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.