The Vice President will lead Professional Services PMO, managing delivery for Life Sciences customers while driving service transformations and operational excellence, focusing on project management methodologies and AI integration.
The successful Vice President, Professional Services PMO will be a seasoned services delivery and transformation leader with a proven ability to scale, modernize, and operationalize a global Professional Services organization supporting our complex enterprise customers. This leader will own the end-to-end execution, governance, and performance management of Model N’s Professional Services delivery portfolio, while driving the evolution of delivery methodologies, operating models, and tooling to improve customer outcomes and accelerate time-to-value.
This role is responsible for establishing delivery rigor across onboarding, implementation, and professional services engagements for pharmaceutical, biotech, and medical device customers—while aligning best practices, championing modern SaaS delivery methodologies, and embedding AI-enabled execution at scale. As a key member of the Global Services Leadership Team and Senior Leadership Team, you will work closely with Services, Sales, Product, Customer Success, and Finance leadership to ensure Professional Services operates as a scalable, efficient, and customer-centric business. This position reports directly to the Chief Services Officer and is a high-visibility role with regular engagement with internal and external executive stakeholders.
Responsibilities:
Professional Services Delivery Leadership
· Lead a centralized Professional Services PMO responsible for onboarding, implementation, and enterprise deployment programs
· Ensure services are delivered on time, within scope, and in alignment with contractual commitments, regulatory requirements, and customer expectations
· Serve as an executive escalation point for complex, at-risk, or high-profile customer engagements
· Act as executive sponsor for strategic Life Sciences accounts, partnering with customer executives to ensure alignment, issue resolution, and long-term success
· Drive consistent delivery quality and measurable customer outcomes across pharmaceutical, biotech, and medtech customers
PMO, Governance & Execution Rigor
· Define and enforce modern project management methodologies, delivery playbooks, and lifecycle standards aligned with SaaS best practices
· Oversee the full Professional Services delivery portfolio, ensuring effective prioritization, capacity alignment, proactive risk management, and achievement of financial and customer outcomes
· Implement governance models to proactively identify delivery risk, compliance issues, and execution gaps
Services Transformation & Time-to-Value
· Lead the transformation of Professional Services delivery models to improve scalability, consistency, and speed to value
· Standardize best practices across onboarding and implementation to reduce cycle times and accelerate customer realization of product value
· Champion modern SaaS delivery methodologies including phased rollouts, configuration-first approaches, and repeatable implementation patterns
AI, Technology & Enablement
· Champion the adoption of AI and automation within Professional Services to improve forecasting accuracy, delivery efficiency, and execution predictability
· Identify and prioritize AI use cases (e.g., GenAI, Agentic AI, workflow automation) that reduce manual effort and enhance delivery quality
· Lead change management and adoption efforts to ensure new delivery models, tools, and AI-enabled capabilities are embedded into day-to-day execution
Operational & Financial Excellence
· Partner closely with Services Operations and Finance to manage utilization, capacity planning, margins, and forecasting for Professional Services
· Drive operational discipline around backlog management, staffing alignment, and delivery forecasting
· Establish KPIs and dashboards to track performance (e.g., time-to-value, on-time delivery, utilization, margin, CSAT)
· Ensure Professional Services contributes predictably to overall Services revenue, margin, and annual operating plan commitments
Leadership & Talent Development
· Lead and scale a high-performing global PMO team
· Build delivery leaders capable of operating in a modern SaaS, data-driven services environment
· Establish clear accountability, performance expectations, and development plans for leaders and teams
· Foster a culture of ownership, continuous improvement, and execution excellence
Key Skills
- Bachelor’s degree required; MBA preferred
- 15+ years of experience leading Professional Services delivery and PMO functions within an enterprise SaaS or technology services environment
- Experience supporting Life Sciences customers in regulated, compliance-heavy environments strongly preferred
- Proven track record driving transformation of services delivery models while maintaining execution rigor
- Deep understanding of Professional Services economics including utilization, margin management, forecasting, and capacity planning
- Strong executive presence with experience engaging senior customer stakeholders and internal executives
- Highly analytical, data-driven leader with strong operational judgment
- Familiarity with leveraging AI and automation to improve delivery efficiency and time-to-value
- Ability to travel (10–20%)
At Model N, your well-being and growth matter. That’s why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include:
- Unlimited PTO for salaried employees – because flexibility fuels success
- Comprehensive medical, dental, and vision coverage
- Health Savings & Flexible Spending Accounts
- 401(k) with company match to invest in your future
- Volunteer Time Off (VTO) to give back to causes you care about
- Life and pet insurance for peace of mind
- Employee Assistance & Mental Health Programs
- Charitable giving opportunities
- Professional coaching and career development
…and much more.
At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills.
The base salary for this position will be $178,000 - $270,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level.
About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
Equal Opportunity Statement
Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference https://www.eeoc.gov/employers/eeo-law-poster for more information.
For US applicants, Personal Data processed in connection with candidate evaluation and decision-making, onboarding, and continued employment at Model N will be done in accordance with the Model N HR Privacy Policy found at http://www.modeln.com/applicant-and-employee-privacy-notice/
Top Skills
AI
Automation
SaaS
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