Vice President of Operations

About Metropolis
Metropolis is an artificial intelligence company pioneering the future of checkout-free, frictionless experiences in the real world. Using cutting-edge computer vision technology, we are transforming everyday activities—starting with parking—into seamless, time-saving interactions. Today, millions of consumers simply “drive in and drive out” of parking facilities powered by Metropolis. Tomorrow, we’ll enable checkout-free transactions wherever people live, work, and play—delivering unmatched speed, ease, and convenience in the physical world.

The Role
We are seeking a dynamic, results-oriented Vice President of Operations to lead parking operations across a designated region. This executive-level role is responsible for driving operational excellence, maximizing financial performance, and delivering exceptional customer experiences across multiple locations. The Vice President will serve as a strategic leader, overseeing a team of regional and operations managers while partnering with cross-functional leaders to scale and optimize the business.

Key Responsibilities

Strategic Leadership & Growth

• Develop and execute regional strategies to drive growth, operational efficiency, and profitability.
• Identify new business opportunities and lead expansion initiatives within the region.
• Collaborate with executive leadership to align regional plans with corporate goals and vision.

Operational Excellence

• Oversee day-to-day operations of parking facilities, ensuring high performance, safety, and compliance.
• Define and monitor key performance indicators (KPIs) to drive continuous improvement.
• Lead technology adoption across locations to streamline operations and enhance customer experience.

Financial Management

• Manage regional budgets, including revenue forecasting, cost control, and margin optimization.
• Conduct financial analyses to uncover opportunities and mitigate risks.
• Ensure regional financial targets are met or exceeded.

Team Leadership & Culture

• Lead, mentor, and develop a high-performing team of regional and operations managers.
• Foster a culture of accountability, service excellence, and innovation.
• Conduct regular performance reviews and create development plans for team growth and retention.

Customer Experience & Compliance

• Champion a customer-first mindset, ensuring rapid issue resolution and continuous service improvement.
• Enforce service standards and customer satisfaction metrics across all sites.
• Ensure full compliance with ADA, safety, and all applicable local, state, and federal regulations.

Stakeholder Engagement

• Build strong relationships with clients, community leaders, and local officials.
• Represent Metropolis at industry events and in community engagement efforts.
• Support sales and marketing efforts through strategic partnerships and local market insights.

Qualifications

• Bachelor’s degree in Business, Operations Management, Urban Planning, or a related field; MBA or advanced degree strongly preferred.
• 10+ years of experience in multi-site operations, parking management, or facilities management, with at least 5 years in a senior leadership role.
• Proven ability to drive revenue growth, manage P&L, and lead large operational teams.
• Deep understanding of parking industry regulations, customer experience best practices, and operational metrics.
• Excellent leadership, communication, and stakeholder management skills.
• Familiarity with parking technology platforms and data-driven decision making is a plus.

Working Conditions

• Frequent travel within the assigned region.
• Flexibility to work evenings or weekends based on business needs.
• Mix of office, remote, and on-site facility work; occasional exposure to outdoor environments.