Vice President, General Management, Ultimate Rewards

Job Description
The Chase Rewards Team delivers loyalty user experiences that allow customers to redeem their Ultimate Rewards points. The Rewards Redeem General Management (GM) and Rewards Engagement team is comprised of several redemption option verticals including Gift Card, Point Transfer, Pay with Points, and Pay Yourself Back. The team is responsible for the overall program management of Rewards Programs available to card customers through Ultimate Rewards (UR).
As a Vice President of General Management within the Ultimate Rewards team, you will be responsible for enhancing customer awareness, engagement, and value. This comprehensive role involves collaboration with various internal stakeholders such as product, tech, data, and corporate development teams, as well as managing external partnerships with high-profile clients. Your well-rounded background in program and/or product management, strategy, partnerships, and marketing will be crucial. We seek candidates who are committed to exceeding expectations for the Ultimate Rewards brand, our clients, and our customers.
Job responsibilities

• Manage multiple key high-profile partnerships within the Ultimate Rewards eco-system.
• Grow awareness, engagement and value for customers redeeming their points for purchases.
• Establish the strategic direction of programs by actively assessing performance results, customer behaviors, trends, competition and areas of opportunity. Work hand-in-hand with Data and Analytics.
• Effectively manage and navigate multiple complex initiatives and deliverables in an ever-changing environment with competing priorities. Maintain a proper controls environment and mitigate risks.
• Manage contractual obligations of Rewards programs, and partner with Corporate Development, Legal and Finance to ensure business stability, compliance and growth.
• Facilitate product enhancements to drive operational efficiencies and deliver a better customer experience by partnering with product and technology teams.
• Comfortably manage conversations and initiatives with product managers and architects - communicate with technical and non-technical stakeholders alike.
• Identify process improvement opportunities and define plans to implement efficiencies.
• Play a key role in the Ultimate Rewards cross-functional teams to identify areas of improvement and drive solutions to improve customer satisfaction.

Required qualifications, capabilities, and skills

• 7+ years of professional experience in program and/or product management, strategy, and marketing.
• You must have previous partnership management experience.
• Bachelor's degree and/or MBA, with a strong interest in strategy.
• Proven ability to manage multiple, complex projects and competing priorities.
• Proven ability to make data-driven decisions, understanding and communication performance and financial data to executive audiences.
• Proven experience in working across departments and lines of business within large organizations.
• Outstanding relationship management skills with ability to thrive in a highly matrixed company structure.

Preferred qualifications, capabilities, and skills

• Dynamic, seasoned leader that excels in critical thinking and strategic vision.
• Flawless storytelling and presentation skills.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.