Photon Jobs

Vice President - Customer Success / NY

Photon

Vice President - Customer Success / NY

Posted 3 Days Ago

Remote

Hiring Remotely in United States

Expert/Leader

Remote

Hiring Remotely in United States

Expert/Leader

Lead P&L and strategic growth for a portfolio of Fortune 500 accounts. Own account roadmaps, revenue and profitability targets, governance, and customer satisfaction. Manage delivery teams, coordinate with Pre-Sales and technical stakeholders, drive project delivery, and remove execution constraints to achieve quarterly growth and maintain high CSAT.

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Greetings Everyone

Who are we?

For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check https://youtu.be/uJWBWQZEA6o.

• Take P&L responsibility for a for a portfolio of F500 clients,
• Complete ownership of strategic planning, roadmap for growing the accounts.
• Initial account analysis following by quarterly growth targets.
• Take ownership to grow revenue at existing key accounts and mine new accounts and customers
• Take ownership on key metrics such as Project Profitability and Revenue growth
• Bottom line accountability for Governance and Customer Satisfaction in Project interactions
• Maintain the customer satisfaction score on an average of 4.0 & above (out of 5)
• Manage the portfolio and guide the delivery team to ensure successful execution for the respective account
• Initiate and delivery of projects in conjunction with dedicated DMs or shared DMs
• Interact with Pre-Sales, Solution Managers, Delivery Managers and Technical Architects to get the work done
• Fair evaluation of the team and eliminating constraints towards successful project execution

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