Vice President, Client Success – Enterprise and Strategic Clients

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Vice President, Client Success - Enterprise & Strategic Clients

Lantern is looking for a VP of Client Success to lead our Large Client (Strategic and Enterprise) segment.

This role exists today but as the organization has grown, we are hiring a second VP of Client Success for the segment. Each VP will have responsibility for approximately half of the segment. The goal of this role is to create exceptional relationships with our Large Segment Clients (10K+ EE's). This is a critical role that directly influences revenue and success of our largest clients. 

Location: Remote | USA | Travel Required

Responsibilities:

Team Leadership: 

•  Hire, lead and mentor a team of dedicated client success executives (quota-carrying). 
• Create a collaborative and high-performance team culture. 
• Provide coaching, training, and support for professional growth.

Revenue Growth:

• Develop and execute strategies to drive revenue growth within the large employer portfolio. 
• Identify opportunities for upselling and expanding our services. 
• Ensure revenue targets are met and exceeded. 

Client Relationship Management:

• Build and nurture strong relationships with our large employer clients. 
• Understand client needs and align our services to meet their objectives. 
• Act as an executive sponsor for key clients. 

Client Retention:

• Focus on renewing and retaining high-value strategic accounts. 
• Implement retention strategies to ensure a solid client base. 
• Address client concerns and issues promptly and effectively.

Operational Excellence: 

• Drive operational efficiency and excellence within the client success team. 
• Establish data-driven systems for performance management. 
• Develop and implement standardized processes to ensure consistency in client service. 

Strategic Planning: 

• Define clear goals, strategies, and plans to achieve and exceed revenue targets. 
• Continuously evaluate and adjust strategies to meet changing market dynamics. 

Reporting and Communication: 

• Regularly report progress to the executive leadership team and other client success leaders. 
• Provide insights into market trends, client feedback, and opportunities for improvement. 

Cross-Functional Collaboration: 

• Collaborate closely with sales, marketing, network, member services, and other departments to ensure a unified approach. 
• Work together to deliver exceptional value to our clients. 

Requirements:

• Proven track record of driving client success within growth stage companies. 
• Strong experience in managing teams that partner with large enterprise clients. 
• Leadership experience with a track record of building and developing high-performing teams. 
• Exceptional communication and interpersonal skills. 
• Strategic thinker with the ability to analyze data and make data-driven decisions. 
• Demonstrated ability to work in a fast-paced environment. 
• Experience with employer-sponsored benefits.

Benefits

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.