Handle high-volume inbound calls and service provider requests, document contacts accurately, validate insurance and licenses, assign providers for dispatch, coordinate towing audits, identify and validate outside vendors, support vendor management improvements, run reporting and business reviews, and assist with service provider advisory board and special projects.
The Customer Care Specialist II has a responsibility to ensure that the overall customer/service provider experience is "best in class." This is the be accomplished by the execution of the outlined processes within the work instructions with proficiency and enthusiasm. The Customer Care Specialist II will demonstrate active listening skills to ensure that the service provider's needs are met and exceeding service provider and company expectations.
USD 22.02 - 33.08 per hour
Compensation:
Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
- Field a high volume of inbound calls and service provider requests with excellent customer service.
- Timely and accurate documentation and notation in all systems regarding each service provider contact
- Maintain high level of service provider compliance by validating insurance and license documents
- Assign service providers to operations for dispatching customer needs
- Coordinating towing audits as necessary
- Locating and validating outside vendors to meet customer needs
- Continuously develop and improve company capabilities in the area of vendor management
- Be professional and establish positive customer rapport, encouraging repeat business
- Partner in the creation and operation of a service provider advisory board
- Facilitate reporting and business reviews to drive service provider performance and strategic growth
- Additional duties and special projects as assigned
USD 22.02 - 33.08 per hour
Compensation:
Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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