UX Operations and Research Associate

About Us
QuillBot was founded in 2017 with the mission of helping students and professionals, especially those learning English, strengthen their writing. Today, QuillBot is on a mission to make written communication better and more efficient. With over 56 million users worldwide, QuillBot empowers people to write without limits. The platform offers a suite of AI-powered tools, including paraphrasing, grammar checking, summarizing, and more to help users communicate more effectively across languages and cultures. With a dedicated team of 190 employees, QuillBot continues to innovate, enabling users to enhance their writing and express themselves with clarity and confidence. "Write without limits" is at the core of everything we do at QuillBot.

Job Responsibilities:

UX Research (50%)—Tactical & lightweight research

In this role, you will support product and design teams by conducting lightweight, tactical research to guide decisions.

• Plan and run surveys, usability tests, and concept evaluations to gather timely user feedback on product features and experiences.
• Partner with designers and PMs to identify low-effort research opportunities that can clarify design direction.
• Translate findings into clear, actionable insights and deliverables (e.g., slides, quick summaries, etc.) that teams can act on immediately.
• Help teams make evidence-based decisions by embedding user feedback into product discussions and documentation.
• Maintain and iterate on templates, research trackers, and playbooks to help non-researchers run basic studies.

Research operations (50%)

In addition to research, you’ll play a key role in scaling research impact and improving how research is done across the company:

• Optimize research processes: Identify friction points in current workflows and build scalable systems that enable faster, high-quality research.
• Participant management: Oversee participant recruitment while maintaining ethical compliance in participant engagement.
• Tooling & automation: Evaluate and manage research tools and identify opportunities to improve team efficiency.
• Knowledge management: Maintain and curate our research repository, ensuring that research insights are well-documented and easily discoverable. 
• Team Alignment: Lead weekly team meetings and adapt research schedules to ensure alignment with team availability and priorities.
• Company engagement of research insights: Ensure that research insights are socialized and reused across teams.
• Vendor and budget coordination: Manage contracts and renewals for research tools.
• Org-wide education: Support a research culture by creating internal resources, such as guides and onboarding for researchers and stakeholders.

Ideal Candidate:

• Bachelor’s degree in Human-Computer Interaction (HCI), Psychology, Sociology, Design, Anthropology, or a related field.
• OR equivalent practical experience conducting UX research and managing research operations/logistics in a product or design team setting
• 3+ years of experience in UX research operations, UX research, or a related role in a product or design team.
• Demonstrated ability to conduct lightweight, tactical research (e.g., usability tests, surveys, concept validation).
• Experience supporting product and design teams with quick-turnaround findings that inform short-term decisions.
• Experience with research and user testing tools.
• 2+ years of experience recruiting participants, managing logistics, and handling consent and privacy requirements.
• Understanding of data privacy regulations and ethical research practices.
• Excellent communication skills, including the ability to clearly document, summarize, and present research findings for maximum accessibility.
• Comfort with ambiguity and able to drive clarity and structure in a fast-paced environment.
• The operational backbone of the team—great at setting up systems that scale and rituals that stick.
• A systems thinker who enjoys building repeatable processes, templates, and scalable tools.

Desired Skills:

• Prior experience working in a startup or scrappy team environment where roles can flex and evolve.
• Strong project management and coordination skills, such as the ability to manage multiple initiatives, tools, and stakeholders.
• Ensures the team runs like a well-oiled machine through thoughtful planning, documentation, and process design.
• Experience with user research tools like Dovetail, SurveyMonkey, etc.

Benefits & Perks:

• Competitive salary, stock options & annual bonus
• Medical coverage
• Life and accidental insurance
• Vacation & leaves of absence (menstrual, flexible, special, and more!)
• Developmental opportunities through education & developmental reimbursements & professional workshops
• Maternity & parental leave
• Hybrid & remote model with flexible working hours
• On-site & remote company events throughout the year
• Tech & WFH stipends & new hire allowances
• Employee referral program
• Premium access to QuillBot

*Benefits and benefit amounts differ by region. A comprehensive list applicable to your region will be provided in your interview process.

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested: we'd love to learn how you can amplify our team with your unique experience!
This role is eligible for hire in India. 
We are a virtual-first company and have employees dispersed throughout the United States, Canada, Germany, the Netherlands, and India. We have a market-based pay structure that varies by location. The base pay for this position is dependent on multiple factors, including candidate experience and expertise, and may vary from the amounts listed below. You may also be eligible to participate in our bonus program and may be offered an equity award, benefits, and other types of compensation.
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