We are seeking a passionate, user-centered, and visionary UX Lead to drive the end-to-end design of our digital products and platforms. As a key leader in our experience design team, you will champion UX strategy, mentor a team of designers, and work cross-functionally to create intuitive, elegant, and scalable solutions for millions of users.
In this role, you’ll serve as a bridge between design, product, and engineering—ensuring that business goals and user needs translate into meaningful, data-driven, and engaging digital experiences. You’ll have the opportunity to impact global initiatives and shape the future of customer interaction at an enterprise scale.
Key Responsibilities User Experience Strategy
Define and drive UX vision and strategy aligned with product and business objectives
Translate customer insights, user research, and analytics into experience frameworks and design patterns
Advocate for UX best practices and the value of user-centered design across the organization
Project Leadership
Own the end-to-end UX lifecycle—from discovery and ideation to prototyping, user testing, and final execution
Guide cross-functional teams in applying human-centered design methods to solve complex problems
Lead UX workstreams across multiple products, ensuring consistency, usability, and accessibility
Team Mentorship & Collaboration
Lead, mentor, and coach UX designers, researchers, and interaction designers to elevate design quality and career growth
Partner closely with product managers, engineers, researchers, visual designers, and content strategists
Foster a culture of design excellence, inclusivity, feedback, and innovation
Research & Insights
Utilize qualitative and quantitative data to inform design decisions
Commission and conduct usability studies, ethnographic research, and A/B testing
Advocate for continuous discovery to evolve product experiences based on real-world usage
Qualifications Experience & Education
7+ years of UX design experience with at least 2+ years in a leadership role
Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Design, Psychology, or related field
Strong portfolio showcasing complex design systems, enterprise applications, and measurable UX impact
Skills & Tools
Deep knowledge of UX principles, service design, information architecture, and interaction design
Proficiency in modern design tools (e.g., Figma, Sketch, Adobe XD, InVision)
Experience working in Agile/Scrum teams and collaborating with technical stakeholders
Familiarity with front-end technologies (HTML/CSS/JS) is a plus
Strong communication and storytelling skills to influence and drive decisions at all levels
What Success Looks Like
Delivering consistent, accessible, and elegant user experiences across digital platforms
Improving key UX metrics (task completion, NPS, engagement, etc.) through research-driven design
Establishing a high-functioning design culture that balances speed, quality, and innovation
Who are we?
For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check https://youtu.be/uJWBWQZEA6o.
What will you do?
- List out the Instructions
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Compensation, Benefits and Duration
Minimum Compensation: USD 46,000
Maximum Compensation: USD 163,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is available for independent contractors
No applications will be considered if received more than 120 days after the date of this post
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