UX Content Designer (Remote)

Join Us!
Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Employees within a 90-minute radius of our Oak Brook, IL headquarters are required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday).
This requirement does not apply to support specialist positions.
Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com .
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.
Job Summary & Responsibilities
The UX Content Designer will report to the Digital Design Manager within the Retirement & Wealth (R&W) Product Design team. This role is responsible for creating clear, user-centered content that improves how clients navigate and interact with Inspira's digital products. In addition to writing, this role will support research activities using no-code tools to help validate and optimize content and design flows.
The UX Content Designer will collaborate closely with Product Designers, Product Managers, and UX Researchers. They will contribute to Inspira's content guidelines and design system, ensuring consistency, accessibility, and effectiveness across the client experience. This is a mid-level position, designed for a practitioner who is growing their expertise in both content design and research, without the added expectations of senior-level strategy or mentorship.
Duties & Responsibilities

• User-Centered Writing: Create clear, concise, and accessible content for product experiences across Inspira's digital platforms (web, mobile, responsive). Deliver copy for flows such as onboarding, account claiming, investing, tooltips, error messaging, and contextual help.
• Content Consistency & Governance: Ensure content follows Inspira's voice, tone, and accessibility standards. Contribute to and help maintain content documentation, guidelines, and reusable content patterns within the design system.
• Research Support: Use no-code tools (such as Chameleon, FullStory, and survey platforms) to help design and launch content-focused usability tests, comprehension studies, and A/B experiments.
• Documentation & Synthesis: Draft discussion guides, test scripts, and survey questions. Capture user feedback and synthesize findings into clear, actionable recommendations for product and design teams.
• Cross-Functional Collaboration: Partner with Product Designers, Product Managers, Engineers, and UX Researchers to embed content early in design discussions and ensure research findings inform design outcomes.
• Iterative Improvement: Continuously refine product content based on user testing, analytics, and stakeholder feedback, with a focus on clarity, comprehension, and decision-making support.
• Content System Contribution: Assist in expanding Inspira's design system by documenting best practices for UI text, error states, and other reusable components.

Preferred Qualifications
Education & Experience

• 2-4 years of experience in UX writing, content design, or related product content roles.
• Bachelor's degree in English, Communications, Journalism, Human-Centered Design, or equivalent experience.
• Helpful (not required): coursework or certification in UX Writing, UX Research, or Technical Writing.
• Familiarity with usability testing and user research methods; experience setting up or assisting with no-code testing tools.
• Experience writing content for digital products across web and mobile platforms.
• Comfort working in design and collaboration tools (Figma, Miro, or similar).

Skills & Abilities

• Ability to craft clear, concise, and user-centered content across digital interfaces.
• Strong collaboration skills; able to partner effectively with designers, product managers, researchers, and engineers.
• Detail-oriented with a focus on consistency, accessibility, and usability.
• Capable of drafting lightweight research materials (test scripts, guides, surveys) and documenting findings.
• Strong verbal and written communication skills; comfortable presenting content and research insights to cross-functional teams.
• Ability to balance multiple projects in a fast-paced, agile environment.

Other Requirements:

• Infrequent travel
• Ability to provide personal transportation from time to time
• Attend in-person meetings or events as requested
• Prolonged periods of sitting at a desk and working on a computer

Compensation & Benefits
$68,000-$77,000 per year