Manages utility billing, maintains usage and account records, responds to customer inquiries, resolves billing discrepancies with internal departments, and prepares utility usage and customer service reports. The role requires strong organization, attention to detail, billing knowledge, customer service skills, and proficiency with Microsoft Office and database systems.
The Utility Clerk is responsible for managing and overseeing the utility operations within an organization, ensuring efficient and accurate utility billing, record keeping, and customer service. This role requires attention to detail and strong organizational skills.
Responsibilities:
- Manage and process utility billing for customers, ensuring accuracy and timely delivery of invoices.
- Maintain and update utility usage records, ensuring all data is accurate and up to date.
- Respond to customer inquiries regarding utility services, billing, and account issues.
- Coordinate with other departments to resolve billing discrepancies and provide exceptional customer service.
- Prepare reports on utility usage, billing, and customer service metrics.
Qualifications
- High school diploma or equivalent required; associate’s degree in business or a related field preferred.
- Previous experience in a utility billing or customer service role is highly desirable.
- Strong knowledge of utility operations and billing processes.
- Proficiency in Microsoft Office Suite and familiarity with database management systems.
- Excellent organizational and time management skills.
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
