Hi. We’re HubSpot. 

HubSpot is the world’s leading inbound marketing and sales platform. Over 19,000 customers in more than 90 countries use HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers.

A global company with offices in Cambridge, MA, Portsmouth, NH, Dublin, Ireland, Sydney, Australia, Singapore, and Tokyo, HubSpot transforms how organizations market and sell. Through its unique approach to company culture, HubSpot has also redefined how people work and live. Our commitment to autonomy, flexibility, and transparency prompted the creation of our Culture Code, which has gone viral, amassing more than 2M views. Ensuring that our customers and employees are continually growing and learning has helped make HubSpot a Best Place to Work in the eyes of Glassdoor, Fortune, Entrepreneur, Inc. The Boston Globe, and the Boston Business Journal. 

If you are looking for a place where you’ll tackle big problems alongside some of the most talented and dynamic people you’ve ever worked with, HubSpot might just be the place for you. Join us! #inboundjobs

HubSpot's User Success Coach Team will provide a human hand to help new users on HubSpot's free products get set up and on the path to success.

This role is an extremely exciting opportunity to work closely with services, sales, growth, marketing and product to learn and identify how to scale this function to produce the best outcome for our users and our business.

If you have an authentic desire to help others, an unquenchable thirst for learning, and a passion to make the free user experience a bit more human, this could be the right opportunity for you!

User Success Coaches at HubSpot:

• Help future HubSpot customers see the value of using the product to achieve their "jobs to be done"
• Balance the "how to" with the "why" to make sure users know the purpose for their actions in the product
• Have a track record of making prospects, users and/or customers successful
• Love experimenting with new channels to help users
• Thrive on the phone with users and customers
• Are fully immersed in HubSpot’s products and business strategy

We are looking for candidate with the following qualities:

• Customer First Mentality: Do the right thing for the user. Users first, always.
• Adaptability: Be open to a fast pace of change with regard to responsibilities, processes, experiments, systems, etc.
• Intellectual Curiosity: Ask thoughtful, open-ended questions with a genuine interest in understanding
• Critical-Thinking Skills: Be able to gather insights and synthesize the information to make recommendations for the program in the future.
• Drives for Results: Push yourself and others to exceed goals.
• Technical Chops: Quickly diagnose and solve product issues to keep the user on track.
• Coach-ability: Take feedback well from any source and translate feedback into action and improvement.

Required:

• Spanish fluency required
• 1 to 2 years of experience in a customer service, support, sales or product environment
• Excellent communication skills, both written and verbal