Senior User Researcher

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. We are a globally distributed team on a mission to enable everyone in the world to use crypto with peace of mind. Learn more about our mission, culture, and hiring process.

• 🛠️ Building foundational tools in the cryptocurrency space

• 📄 Over 1M tax forms generated

• 💲 $80B+ in cryptocurrency is tracked on CoinTracker (~over 5% of the entire crypto market)

• 🤝 Partnered with Coinbase, H&R Block, Intuit TurboTax, MetaMask, OpenSea, Phantom, Solana, and Uniswap

• 🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google & Google[x]

• 💼 $100M+ venture capital raised from Accel, General Catalyst, Y Combinator, Initialized Capital, Coinbase Ventures, Kraken Ventures, Intuit Ventures, 776 Ventures, Balaji Srinivasan, Claire Hughes Johnson, Gokul Rajaram, Serena Williams, Zach Perret

• 🌴 Awesome benefits

Scale CoinTracker’s research impact by conducting strategic research while building systems that democratize insights and enable the entire product organization to make evidence-based decisions with confidence.

• Strategic Impact: Complete 8-10 org-wide strategic research initiatives (pricing optimization, persona development, international market entry, brand positioning) that directly influence company strategy

• Research Operations Foundation: Build and launch research repository with highly-discoverable insights; establish research panels with engaged users across key segments

• Research Velocity: Increase research throughput by enabling tactical research to be self-serve through templates, tools, and PM/designer enablement

• Cross-functional Integration: Refine insights synthesis processes connecting research, data analytics, CX, and sales inputs
  

• Research Leadership (50%)

  • Conduct strategic research initiatives that shape company direction

  • Partner with product teams on high-stakes decisions requiring research evidence

  • Synthesize insights across all customer touchpoints monthly

  • Present findings to executive team when needed

  • Build and evolve research roadmap aligned with company OKRs

• Research Operations (50%)

  • Build and maintain research repository and insight management system

  • Create research templates and playbooks for common study types

  • Train PMs and designers on research methods through workshops and 1:1 coaching to maintain quality standards

  • Manage research tools and participant recruitment infrastructure

  • Measure and improve research velocity and impact metrics
    

• Role-agnostic

  • Impact: Demonstrated ability to drive business impact through research and systems

  • Mission alignment: Passionate about making crypto/fintech accessible to everyone

  • Trust: Intellectual honesty, low ego, challenges assumptions constructively

  • Communication: Translates complex findings into actionable insights for all audiences

• Role-specific

  • 5+ years user research experience with a strong portfolio; comfortable in high-ambiguity, fast-paced environments

  • Expert qualitative interviewer; strong survey and quantitative skills and can pair research with product analytics/experiments

  • Delivers crisp, actionable insights and reusable artifacts (personas, frameworks) that teams actually use

  • Synthesizes signals from research, analytics, CX, and sales into cohesive direction for product

  • Has built or significantly improved research operations (repos, workflows, intake) with systems for tracking insight adoption/impact

  • Motivated to design and own new research operations systems on a growing product team to enable non-researchers to run safe, useful studies with clear guardrails

  • Fluent with modern research and analytics tools (e.g., Dovetail/UserTesting, survey + product analytics, Figma/Notion/Slack, AI tools for analysis/synthesis)

  • Fintech/crypto or DeFi experience is a strong plus
    

The starting salary for this position is between $140,000- $175,000 USD. Candidate's location does not impact the posted salary range. The actual compensation offered will be based on a variety of job-related factors including relevant skills, education, and experience. This position also includes equity in CoinTracker and benefits like medical, dental, vision, 401(k), life insurance, and PTO.