This is a hybrid on-site position based out of our Boston, MA office. (Monday/Friday Remote, Tuesday-Thursday in-office each week)
Who We Are
Wayfair's Customer Tech team is responsible for designing, building, analyzing, and managing the entire Customer experience on Wayfair's websites and mobile app. This role is for a person that is passionate about users and has a desire to help deliver positive consumer experiences through research.
What You’ll Do
As a User Researcher on the Customer Tech team, you will be empowered to plan and run research projects end-to-end, including defining clear problem statements, framing project goals and ingoing research assumptions and questions, scoping and selecting the appropriate methods and tools, supporting in recruitment, running/facilitating research activities, analyzing and synthesizing data, sharing and socializing findings, etc. Ultimately, you will influence and persuade cross-functional leaders and more senior partners to act on your findings.
What You'll Need:
- Professional experience - approx. 3+ years of professional experience in research, with at least 2+ years of user research experience specifically
- Bachelor’s degree - in Human Factors, Experimental/Cognitive Psychology, HCI, or related field
- Mixed methods research experience - you will scope and execute on qualitative and/or quantitative research plans, selecting the appropriate methodology to answer key product and research questions
- Recruitment experience - you will work closely with Research Operations to define & handle UXR study recruitment needs, logistics, scheduling, and incentives
- Analysis and storytelling skills - you will need to clearly synthesize and present UXR insights to key stakeholders with actionable takeaways
- Collaboration skills - you will collaborate across functions such as Product Design, Content Strategy, Product Management, Analytics, Engineering and more
- Proficiency in research and design tools - such as Qualtrics, Userzoom/Usertesting, Optimal Workshop, Reduct, Full Story, Resonate, Figma and Miro.
- Product centric mindset – your research will be focused on the digital CX and helping product and design to discover and deliver on new opportunities
- Design thinking experience - you will likely run and participate in ideation sessions and design sprints. We want to hear your ideas and see you build on other’s ideas
Interested in this role? We’d love to hear from you! Even if you’re not completely sure about potential fit, we still encourage you to apply.
Learn more about Wayfair’s Experience Design team here: https://medium.com/wayfair-design
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
Top Skills
Wayfair Boston, Massachusetts, USA Office
4 Copley Place, Boston, MA, United States, 02116
Wayfair Boston, Massachusetts, USA Office
500 Boylston St, Boston, MA, United States, 02116
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