Design, develop, test, and maintain scalable software solutions and NICE CXone applications, scripts, workflows, and integrations. Troubleshoot production issues, perform root cause analysis, lead small to medium-sized projects, support CI/CD automation, provide technical guidance, and mentor junior engineers while maintaining security, quality, and reliability standards.
Position Summary...What you'll do...Role summary:
As a Software Engineer III at Walmart, you will lead the design and development of scalable software solutions by collaborating with cross-functional teams including product management and user experience. You will troubleshoot complex issues, perform root cause analysis, and implement sustainable technical solutions for the Walmart Claims Contact Center while ensuring quality and security standards. This role involves managing projects of varying complexity, supporting continuous integration and delivery, and mentoring junior engineers. Your expertise will drive innovation and operational excellence, contributing to the delivery of high-impact technology that supports Walmart’s business objectives and customer experience.
About the team:
The Contact Center Engineering team develops and maintains platforms that enable seamless customer support experiences. They design scalable call, chat, and routing workflows, integrate enterprise systems, and ensure high reliability across interactions. By optimizing solutions, the team supports efficient service delivery through agents and automation. Their work drives fast, consistent, and reliable communication within the contact center ecosystem, enhancing operational performance and customer satisfaction. The team emphasizes technical excellence, collaboration, and continuous improvement to address evolving business needs and deliver robust, scalable software solutions.
What you'll do:
What you'll bring:
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
Option 2: 4 years’ experience in software engineering or related area.Preferred Qualifications...
As a Software Engineer III at Walmart, you will lead the design and development of scalable software solutions by collaborating with cross-functional teams including product management and user experience. You will troubleshoot complex issues, perform root cause analysis, and implement sustainable technical solutions for the Walmart Claims Contact Center while ensuring quality and security standards. This role involves managing projects of varying complexity, supporting continuous integration and delivery, and mentoring junior engineers. Your expertise will drive innovation and operational excellence, contributing to the delivery of high-impact technology that supports Walmart’s business objectives and customer experience.
About the team:
The Contact Center Engineering team develops and maintains platforms that enable seamless customer support experiences. They design scalable call, chat, and routing workflows, integrate enterprise systems, and ensure high reliability across interactions. By optimizing solutions, the team supports efficient service delivery through agents and automation. Their work drives fast, consistent, and reliable communication within the contact center ecosystem, enhancing operational performance and customer satisfaction. The team emphasizes technical excellence, collaboration, and continuous improvement to address evolving business needs and deliver robust, scalable software solutions.
What you'll do:
- Collaborate with product, project, business, and user experience teams to define high-level design and technical solutions for projects.
- Develop, test, and maintain code ensuring alignment with business and technical requirements, including security and scalability standards.
- Develop, test, and maintain NICE CXone applications, scripts, workflows, and integrations
- Troubleshoot and resolve production and business issues through root cause analysis and coordinated action plans.
- Lead small to medium-sized projects by managing requirements, researching alternatives, and delivering sustainable solutions on time.
- Support users by providing technical guidance and identifying implementation strategies.
- Mentor and guide engineering team members
- Implement automation scripts and telemetry features to enhance continuous integration and delivery processes.
What you'll bring:
- Proven experience in software design, development, and delivery within Agile environments.
- Strong proficiency in object-oriented programming, coding standards, and software development, with demonstrated expertise in Java and Python experience.
- Experience with contact center development platforms such as NICE CXone, or a strong willingness to learn and support contact center technologies, scripting, and integrations.
- Expertise in debugging, root cause analysis, and troubleshooting production issues to ensure high availability and scalability.
- Knowledge of continuous integration and continuous delivery (CI/CD) pipelines and automation scripting.
- Experience in writing and executing test cases and managing defect life cycles.
- Strong problem-solving skills with a focus on sustainable, value-driven technical solutions.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 2 years’ experience in software engineering or related area.Option 2: 4 years’ experience in software engineering or related area.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Masters: Computer SciencePrimary Location...2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Similar Jobs
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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