The Change Manager will lead change management initiatives, engage stakeholders, develop communications, monitor performance, and support change networks within PointClickCare.
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Be a Catalyst for Transformation at PointClickCare!
Are you ready to make a real impact in healthcare technology? As a Change Manager at PointClickCare, you’ll be at the heart of our most exciting business and technology transformation projects. You’ll help employees embrace new tools, processes, and ways of working—driving adoption, engagement, and lasting change across the organization.
What You'll Do:
- Execute Change Management: Collaborate with senior change leaders to deliver and refine change management strategies for key initiatives, ensuring alignment with business priorities and timelines.
- Stakeholder & Impact Analysis: Conduct thorough stakeholder and impact assessments to understand who is affected, what’s changing, and how best to support their transition.
- Communications & Engagement: Develop and deliver engaging communications, readiness surveys, and training materials that foster understanding and enthusiasm for change. Activate and support change champion networks to amplify communication and drive adoption.
- Monitor & Measure: Track adoption, feedback, and key performance indicators (KPIs) using readiness assessments and sentiment tracking to ensure our teams are set up for success.
- Project Collaboration: Work closely with project and change managers to coordinate workshops, town halls, and learning sessions. Celebrate milestones and measure impact across the organization.
- Support Change Networks: Engage with PointClickCare’s change management community and professional networks, contributing to best practices and continuous improvement.
Required Skills & Experience:
- Experience: 3–5 years supporting change or project delivery, ideally in SaaS, healthcare, or technology environments.
- Frameworks: Familiarity with change management frameworks such as ADKAR, Kotter, CCMP, or similar.
- Skills: Skilled communicator and collaborator, able to simplify complex concepts and engage diverse audiences. Proactive, communicative, and eager to contribute in a team-oriented environment.
- Competencies: Knowledge of project management (classic and agile), stakeholder engagement, and social capital. Experience supporting change measures, and preparing materials.
- Mindset: Proactive, communicative, and team-oriented, with a passion for learning and contributing to organizational evolution.
- Certifications: Initial or advanced training/certification in change management (Prosci, CCMP)
Corp - C
Professional - 2
#LI-TW1
#LI-Remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Top Skills
Adkar
AI
Ccmp
Kotter
SaaS
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