Underwriting Quality Assurance Analyst

Are you passionate about excellence and accuracy? Do you have a keen eye for detail and a drive to ensure the highest standards of quality? We are seeking a dedicated Quality Assurance Analyst to join our Home Underwriting Department. In this role, you will play a critical part in maintaining the integrity and reliability of our underwriting processes, helping us provide exceptional service for our customers and agents.

• Perform comprehensive audits and quality reviews of home underwriting files to ensure compliance with internal guidelines, regulatory requirements, and industry best practices.
• Execute targeted reviews of new underwriting initiatives related to both new business and renewal workflows.
• Analyze underwriting decisions to identify trends, opportunities for process improvement, and training needs. This will involve collaborating to drive quality improvements and implement corrective actions.
• Own the department’s annual agency audit process to ensure compliance.
• Document findings, prepare detailed reports, and communicate feedback to department leadership and key stakeholders.
• Assist in the development and maintenance of quality assurance standards, policies, and procedures.
• Monitor quality metrics and support the creation of dashboards and reporting tools.
• Stay current with relevant laws, regulations, and underwriting requirements affecting home insurance.

• Bachelor’s degree required.
• 2+ years’ experience in home underwriting, quality assurance, or related discipline.
• Strong understanding of underwriting guidelines, regulations, and risk assessment.
• Excellent analytical, problem-solving, and organizational skills.
• Effective written and verbal communication skills, with the ability to present findings clearly and constructively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• High level of integrity, professionalism, and attention to detail.

Perks and Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Free onsite gym at our Boston Location
• Tuition Reimbursement 
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location directly across from South Station and Pre-Tax Commuter Benefits

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.