U.S. Health and Insurance Benefits Delivery, Vice President

Job Description
Join our growing Benefits team as a U.S. Health and Insurance Delivery Vice President!
As the U.S. Health and Insurance Benefits Delivery Vice President within our growing Benefits team, you will oversee the end-to-end delivery of our health and insurance eligibility and enrollment processes, acting as the primary liaison with vendors, system owners, and cross-functional partners. You will promote continuous improvements in quality controls, employee communications, and reporting, while executing system enhancements for both ongoing and annual enrollment cycles. In this hands-on role, you'll supervise a small, high-performing team and elevate complex issues to the Executive Director as needed.
Job Responsibilities:
• Manage daily vendor relationships, SLA tracking, and issue resolution.
• Configure and test system changes for open and annual enrollment, lead User Acceptance Testing.
• Coordinate cross-functional tasks with U.S. Benefits, Technology, Employee Experience, and HR teams to
maintain a seamless enrollment journey.
• Maintain and strengthen the controls framework, own procedure documentation and remediation.
• Review and approve participant-facing communications for clarity and compliance.
• Develop and run ad hoc queries and standard reports to inform decision-making and support strategic initiatives.
• Monitor federal, state, and local regulatory updates; ensure timely policy and process adjustments.
• Lead special projects and process-improvement initiatives under the guidance of the Executive Director.
• Coach and develop a team of ~3 analysts, foster collaboration and operational excellence.
Required Qualifications, capabilities, and Skills:
• Bachelor's degree
• 7+ years of hands-on experience in corporate benefits delivery or consulting, with a focus on health and
insurance enrollment.
• Demonstrated ability to manage projects, multi-task, and meet tight deadlines in a fast-paced environment.
• Strong analytical mindset, quality-assurance orientation, and problem-solving skills.
• Proficient in MS Office suite (Excel, PowerPoint, Project) and benefits-related technology platforms.
• Excellent verbal and written communication, with a customer-centric approach.
• Deep understanding of benefit plan rules, eligibility workflows, and vendor management best practices.
Preferred Qualifications, capabilities, and skills:
• Experience in a large enterprise (25,000+ employees).
• Prior experience managing benefits delivery through third-party administrators or vendors.
• Familiarity with healthcare regulations (COBRA, ACA, ERISA) and enrollment systems.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.