Trust and Safety Specialist

Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus-our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
Role overview
The Trust and Safety Specialist plays a vital role in maintaining Marketplace Integrity and Payment Service functions within the Trust and Safety organization at CarGurus. This specialist is responsible for ensuring that our platform remains trustworthy and safe for all users by managing sensitive data and supporting essential operational processes. This role is ideally suited for a detail-oriented professional with a strong background in operations, data integrity, legal compliance, and fraud prevention within marketplace environments.
What you'll do

• Marketplace Integrity:
  • Reviewing user-generated content and listings for policy violations, mitigating suspicious activity as needed
  • Support fair and transparent auction moderation processes, using sound judgment to resolve escalations and foster marketplace trust.
    • Verify buyer and seller identities and review auction cases to prevent fraud, ensure compliance, and document outcomes using dedicated tools.
    • Moderate vehicle adverts and real-time advert changes for accuracy, legitimacy, and adherence to platform policies, approving or rejecting as appropriate.
    • Collaborate across teams to log decisions, respond to alerts, and address possible scams or non-compliance, maintaining high operational standards.
• Data Accuracy Management:
  • Process change of ownership for dealer customers and perform functions tied to maintenance of dealer database accuracy across internal tools
• Operational Coverage:
  • Serve as operational point of contact and provide backup across key workflows including payment and vehicle ontology operations, collaborating effectively with cross-functional partners on the Marketplace Integrity and Payment Services team within Trust and Safety.
• Executing operational playbooks for handling account or transaction fraud
• Applying risk management frameworks and recommending process improvements for emerging threats
• Participating in post-incident reviews and updating documentation of playbooks and escalation procedures

What you'll bring

• 2-4 years of experience in operations, trust & safety, marketplace integrity, or a similar domain
• Demonstrated knowledge of marketplace data systems, fraud prevention tactics, and regulatory compliance
• Superior analytical and problem-solving skills, particularly in time-sensitive situations
• Strong interpersonal and collaborative abilities, with excellent written and verbal communication
• Comfortable navigating ambiguity, multi-tasking, and adapting to evolving operational responsibilities
• Bachelor's degree in a related field or equivalent professional experience

Working at CarGurus
We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential-starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid