Travel Operations Analyst - Configurations

Navan is growing rapidly, expanding its platform across multiple points of sale and GDS systems. As a Travel Operations Analyst - Configurations based in Gurgaon/Bangalore, you will play a critical role in ensuring our global travel solutions operate seamlessly. You will collaborate with internal teams, GDS partners, fulfillment partners, and travel suppliers to configure and maintain system settings that meet diverse operational requirements. Your expertise in GDS configurations and travel industry workflows will be key to launching new points of sale, optimizing operational efficiency, and resolving complex issues.

What You’ll Do:

Point of Sale Launch Support: 

• Lead operational efforts to configure and maintain new points of sale across Sabre and Amadeus GDS systems.
• Work with suppliers/providers to order and set up PCCs/OIDs to meet specific customer and partner requirements.

Testing and Quality Assurance:

• Create and execute test plans to validate configuration requirements, identifying and resolving issues before launch.
• Document test outcomes and collaborate with internal teams to track resolutions.

Configuration Management:

• Manage GDS security settings, including PCC/OID bridging, access agreements, and agent permissions.
• Configure and maintain customer settings in internal tools to ensure accuracy and scalability.
• Manage agent access, permissions, and configurations within GDS platforms and agent tools.

Cross-Team Collaboration:

• Serve as the first point of contact for GDS partners, external vendors, and internal teams for escalations, investigations, and questions regarding configurations.
• Manage supplier data (current and future) and monitor the health of supplier connections, proactively addressing issues.

What We’re Looking For:

Technical Expertise:

• 3+ years of hands-on GDS experience in Sabre and Amadeus, with advanced knowledge of : 
• Sabre PCC TJR configurations
• Amadeus OID configurations
• Security bridging and access agreements
• Agent EPR and related GDS setup

Industry Knowledge:

• Familiarity with public and negotiated airfares, branded fares, fare families, hotel rates, amenities, and corporate negotiated rates.

Collaboration and Communication Skills:

• Clear and concise oral and written communication skills for cross-team collaboration and stakeholder engagement.
• A strong team player with a collaborative approach and commitment to knowledge sharing.

Problem-Solving and Organizational Skills:

• Exceptional attention to detail, creative problem-solving skills, and the ability to multitask in a fast-paced environment.

Preferred Skills: 

• Proficiency with JIRA, Google Workspace tools