Monitors and analyzes ATM transaction processes, producing recurring reports and investigating performance errors to identify root causes and resolutions. Uses artificial intelligence and automation to improve efficiency, supports innovation projects, and provides data-driven recommendations for coaching and customer experience improvements. The role also assists with training team members and collaborates with internal business partners on transaction management initiatives.
Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a dynamic environment where every day brings new challenges and opportunities.
As a Transactions Analyst within JPMorganChase, you will have a direct impact on our team and department, ensuring smooth and efficient transaction processes. You will leverage your knowledge of transaction management to identify and resolve issues, guided by established practices and procedures. Your role will involve providing management with data and analytics to assist with targeted coaching and mentoring of Specialists and enhancing customer experience. You will also be expected to think strategically, fostering innovation and team building. Your proficiency in artificial intelligence and automation will be crucial in optimizing our transaction processes. Furthermore, your ability to interpret and communicate data will help us make informed decisions that drive impact. Your role is essential in maintaining our commitment to providing top-notch service to our customers.
Job responsibilities
As a Transactions Analyst within JPMorganChase, you will have a direct impact on our team and department, ensuring smooth and efficient transaction processes. You will leverage your knowledge of transaction management to identify and resolve issues, guided by established practices and procedures. Your role will involve providing management with data and analytics to assist with targeted coaching and mentoring of Specialists and enhancing customer experience. You will also be expected to think strategically, fostering innovation and team building. Your proficiency in artificial intelligence and automation will be crucial in optimizing our transaction processes. Furthermore, your ability to interpret and communicate data will help us make informed decisions that drive impact. Your role is essential in maintaining our commitment to providing top-notch service to our customers.
Job responsibilities
- Gather data and create reports daily, weekly and monthly to contribute to business operations
- Research and provide recommendations on performance error investigations, root cause, and resolution
- Utilize artificial intelligence and automation technologies to optimize transaction processes and improve efficiency
- Contribute to team projects aimed at innovating transaction management processes and enhancing customer experience
- Assist in training and guiding team members on transaction processing and customer service best practices
- Collaborate with internal business partners across LOB’s to leverage technological activities
Required qualifications, capabilities, and skills
- Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, and settling transactions
- Familiarity with MIS and KPI reporting
- Demonstrated ability to utilize artificial intelligence and automation technologies to optimize processes and improve efficiency
- Experience in handling customer inquiries and requests, with a focus on enhancing customer experience
- Proven ability to contribute to team projects, with a focus on innovation and strategic thinking
- Experience in training and guiding team members, with a focus on transaction processing and customer service best practices
- High school diploma or GED required
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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