Training Specialist

Who We Are

We’re Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work.

We act as an extension of our client teams — we handle all the responsibilities a traditional internal IT team would. We’re in our clients’ Slacks, we’re on a first-name basis with them (and their pets), we’re new hires’ first point of contact, and we’re the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.

Some of the biggest names in the progressive space have leaned on us as their trusted IT + cybersecurity partner. We are looking for top IT talent as we continue to scale our team.

About the Role

We’re seeking a highly organized Training Specialist to join our team on a contract basis. The Training Specialist will support Personified’s client education and security awareness initiatives. This role will help design, deliver, and refine engaging training experiences for our clients across cybersecurity and usability topics. They will collaborate closely with the Personified team to tailor materials to each client’s needs, co-present live sessions, and ensure our training resources stay current and actionable. This role is ideal for someone who’s confident presenting to groups, has a strong grasp of cybersecurity best practices, and enjoys translating technical concepts into clear, accessible guidance.

Responsibilities Overview:

• Prepare customized training decks for client-facing security sessions.
• Host and co-present client security trainings alongside Personified team members.
• Update and maintain training materials for usability-focused topics, including 1Password, data retention, and passkeys.
• Collaborate with internal stakeholders to ensure training materials reflect current best practices and client environments.
• Adapt content and presentation style to suit a variety of audiences and technical comfort levels.
• Contribute to ongoing improvements in how we deliver and measure the impact of our training programs.

Qualifications

• 2–4 years of experience in IT, cybersecurity, or client-facing training and education roles.
• Proven ability to translate complex technical or security concepts into clear, accessible content for non-technical audiences.
• Strong presentation and facilitation skills — confident leading live client trainings and adapting style to different audiences.
• Experience creating and updating training materials or documentation using Google Workspace (Slides, Sheets, Docs, Meet).
• Familiarity with usability and security tools such as 1Password, passkeys, Google Workspace, Microsoft, and Slack. .
• Demonstrated customer service mindset — responsive, empathetic, and solutions-oriented in every client interaction.
• Comfort working in a remote, fast-paced environment and communicating through tools like Slack and Google Meet.
• Self-starter with strong organization and follow-through skills; able to manage multiple client deliverables with attention to detail.
• Prior experience supporting progressive organizations, nonprofits, or mission-driven clients is a plus.