Training Program Manager

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Responsible for administrating and coordinating Sales/Marketing training programs and process for employees in the Sales and Marketing area.  Accountable for customized training needs assessments, course development, delivery, evaluation, process measurements and cost management.  Provides consulting services to managers, supervisors, and employees to meet their organizational needs.  Provides training and coaching to field supervisors and various employee groups on the use of professional sales skills, quality service skills, need satisfaction skills, advanced professional sales skills and service opportunities skills throughout the company.  Consults the Customer Service Center and other areas of the company to implement training solutions.  Directs and coaches external consultants and instructors on training standards and adult learning principles. 

Major Tasks, Responsibilities and Key Accountabilities

•Develop and manage best practices for training.

•Oversee curriculum development across all product lines.

•Provide ongoing training support for sector leaders, TSRs, and Sales teams in effective presentation techniques.

•Determine and implement best practices for training the trainers of dealer organizations.

•Collaborate with marketing on further development of training brand.

•Establish process to collect, analyze and report training data and trends to assess effectiveness of training programs and identify opportunities for improvement.

•Collaborate with marketing to modernize and standardize our existing library of training materials.

•Collaborate with marketing in developing campaigns applicable to internal and external audiences through relevant media sources to promote training opportunities.

•Collaborate with all stakeholders (executives, sector leaders and sales leadership) to ensure training goals and metrics are achieved across the organization.

•Actively seek out new training opportunities for (tradeshows, industry events, customer opportunities).

•Enhance and maintain current training initiatives (Training Tuesdays) and build the training program across additional platforms: Podcast, YouTube Channel – mini training videos, online training , LMS for internal training.

Nature and Scope

• Solutions require analysis and investigation.

• Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.

• Manages a group or team of professional individual contributors and/or indirectly supervises support staff.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Frequent periods are spent standing or sitting in the same location with some opportunity to move about. Occasionally there may be a requirement to stoop or lift light material or equipment (typically less than 8 pounds).

• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Preferred Qualifications

• Proficient in Microsoft Office Suite

• Experience using HTML, Photoshop, Illustrator and/or InDesign is preferred.

• Ability to analyze complex data, identify trends, and draw meaningful conclusions.  Excellent written and verbal communication skills to effectively explain complex products and services.

• Strong attention to detail, organization, and time management skills.

• Ability to work independently, self-manage and troubleshoot issues.

• Demonstrated ability to design effective sales training programs, and communication skills programs.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.