Training Enablement Specialist

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The Training & Enablement Specialist is responsible for designing, delivering, and continuously improving training and enablement programs that support First Impressions team readiness, performance, and consistency. This role partners with onboarding, operations, HR, Quality Assurance, and business leaders to develop scalable learning content, support new-hire and ongoing training, and use performance data and employee feedback to improve program effectiveness and the patient experience.

Responsibilities

Program Development

• Design, deliver, and manage learning and development programs to ensure employee compliance and boost skills

• Partner with our Onboarding Trainer to identify areas of opportunity in the onboarding process, strategize rollout plan, execution of the plan, and measuring subsequent results

Content Creation

• Create modular content, workshops, and other methods that will resonate with our First Impressions teams

Training Delivery

• Facilitate workshops, provide coaching guides for team leaders, etc.

Needs Analysis

• Look for areas of opportunity in performance reporting and metrics

• Anticipate needed skills and training ahead of new or changing business 

• Establish an ongoing process that incorporates trends from Quality Assurance, feedback from partners, and observations from First Impressions management

Performance Measurement

• Measure and record success of training content including further areas of opportunity

• Gather feedback from First Impressions employees on best methods of learning and resources to deliver impactful programs

Technology & Tools

• Manage the First Impressions content library and leverage technology and tools to support asynchronous learning

Stakeholder Collaboration

• Work cross-functionally with vertical leaders, HR, and other business leaders to ensure alignment with company objectives

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position.

Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
Education

• High school diploma or equivalent required.

• Bachelor's degree in education, training and development, organizational development, communications, healthcare administration, business, or a related field preferred.

• Equivalent combination of education and relevant experience may be considered.

Experience

• Demonstrated success creating training and development programs in a distributed, asynchronous learning environment

• Experience with Workday learning platform

• Experience facilitating live and/or virtual training sessions, workshops, or coaching programs for operational teams

• Experience developing training materials, job aids, guides, and reusable learning resources for adult learners

• Experience using performance metrics, quality trends, employee feedback, and leader input to identify training needs and measure training effectiveness

• Experience partnering cross-functionally with operations, HR, Quality Assurance, and business leaders to support onboarding, change management, and ongoing enablement

• Healthcare, call center, patient engagement, or pharmacy operations experience preferred

Skills & Abilities

• Strong written and verbal communication skills with the ability to translate complex information into clear, usable training resources

• Ability to build practical, engaging content for new-hire onboarding, ongoing development, and role-specific enablement

• Strong facilitation and coaching skills, including the ability to adapt delivery style to different learning needs

• Analytical mindset with the ability to interpret performance reporting, quality trends, and feedback to recommend targeted improvements

• Highly organized and detail-oriented with strong follow-through and the ability to manage multiple priorities in a changing environment

• Collaborative approach with the ability to build trust and alignment with leaders, trainers, HR, Quality Assurance, and frontline teams

• Proficiency with Microsoft Office tools and learning/content platforms; experience with Workday Learning preferred

• Ability to maintain confidentiality and follow company policies and compliance expectations when working with employee, patient, or business information

Physical/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.

Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Travel: Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.

This is a remote position.

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.