Training and Technology Manager (hybrid)

Merchant & Gould has been a leader in intellectual property law for more than 125 years. We are recognized as one of the most active filers of patents in the country, and are consistently rated among the top patent, copyright and trademark firms.  Merchant & Gould is currently seeking a Training and Technology Adoption Manager.  The salary range for the position is $85,000 - $135,000, based on years of experience and location.

Summary of Position:
The Training and Technology Adoption Manager is responsible for managing all training aspects within the firm, including but not limited to creating training material, executing trainings, evaluating the skills and needs of new and existing employees and facilitating technology adoption.  This role directly supports firm technology skill development strategy in ensuring Merchant & Gould’s positioning on the cutting edge of innovation.
The Training and Technology Adoption Manager will provide new-hire onboarding systems training, periodic refresher trainings, offer tips and tricks to promote underutilized tools and features and administer or support firm-wide application roll-outs. Position collaborates closely with IT, Human Resources, Practice Group Leaders, and other department managers.
In order to perform one (1) or more essential functions of this role, a minimum of three (3) days in the office is required.
Essential Functions:

• Manage and implement training initiatives related to workflow/process as well as computer programs, software and applications.
• Communicate and collaborate with firm leadership to ensure all strategic initiatives are being supported from a training perspective. Develop programming to promote skill development to enhance user expertise and improve productivity of the Firm’s employees.
• Deliver new hire orientation; oversee new hire onboarding and other developmental training programs including conducting follow-ups to quickly integrate new hires into the Firm.
• Proactively establish positive working relationships across the firm, partnering with the department chairs within the organization.
• Supports COO in working with PGLs and IT to evaluate and recommend new software. Schedules demos, includes appropriate stakeholders and gathers feedback on potential new and/or upgraded products.
• Collaborate with administrative and attorney practice leaders to analyze training needs. Support development and delivery of training and documentation of practice-specific processes and procedures.
• Create documentation for all trainings and develop/manage repository for training resources.
• Keep record of training attendance to provide to HR during performance evaluations.
• Coordinate user adoption strategy and communication for the roll-out of new software and processes to ensure that initiatives are embraced at all levels of the Firm.

• Provides open “office hours” for one-on-on user support for specialized or demanding skillsets for all desktop applications.

• Excellent computer skills; experience working in a Microsoft Windows environment and experience with a major Windows application(s), preferably Word and the Microsoft Office Suite, iManage, traditional legal software application needs such as Table of Authorities, metadata cleaning, document comparison and emerging AI toolsets and platforms.
• Excellent presentation skills and extensive experience delivering training programs in a range of environments and formats including virtual, video, hand-outs, live, class-room-style and one-on-one.
• Ability to quickly learn new technology platforms and applications and translate to user-friendly trainings.
• Ability to recognize student learning styles and technical ability and to adapt training approach accordingly.
• Self-directed with strong organizational and project management capabilities.
• Time-management and multi-tasking abilities in managing multiple priorities in a fast-paced work environment. Ability to work with frequent interruptions and adapt to changes in workflow.
• High emotional intelligence with excellent interpersonal, verbal and written communication skills.
• Thorough command of the industry language and the ability to effectively communicate technical information to a variety of technical and non-technical users. 
• Strong ability to perceive and analyze problems, plan and develop alternatives and implement solutions.
• Professionalism: Ability to communicate with courtesy, with a client service focus and excellent judgment in all interpersonal interactions.
• Strong understanding of prompt engineering best practices, including context-setting, iterative prompting, confidentiality considerations, and evaluating AI-generated content for accuracy, quality, and compliance with firm standards
• Requires periodic travel to Merchant & Gould’s offices.
• Tolerate repetitive movement associated with heavy computer work (e.g., typing, executing other related keyboard functions, clicking a mouse).
• Lift files of various size and weight, generally 3-20 lbs. from a desk, tabletop or floor and to place them in file cabinets at knee, waist or shoulder level, and to lift files from a desk, tabletop or floor and position them on surfaces at knee, waist, shoulder or above shoulder level.
• Stand or sit for long periods of time (e.g., while training, moving equipment, etc.).

Benefits

We are equally committed to providing competitive, affordable health and wellness benefits to help take care of yourself and your family, including: a competitive salary with a bonus plan, a comprehensive benefits package that includes employee medical, dental, vision, life, AD&D insurance, short- and long-term disability, 401(k) match, parenting leave, and ten firm holidays.

Merchant & Gould provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We welcome candidates with disabilities. If you need any accommodation during the application or the recruiting process, please contact our Human Resources Department at [email protected] or 1-612-332-5300.